What are the responsibilities and job description for the Desktop Support Consultant position at Cognizant?
Job Summary
We are seeking a highly experienced Technical Lead with 12 to 14 years of experience in Desktop Support for a hybrid remote work model. The ideal candidate will provide technical guidance and support ensuring seamless desktop operations. This role is crucial for maintaining the efficiency and productivity of our IT infrastructure directly impacting our companys success and societal contributions.
Responsibilities
Lead the desktop support team in providing exceptional technical assistance to end-users.
Oversee the installation configuration and maintenance of desktop systems and software.
Provide timely and effective troubleshooting for hardware and software issues.
Ensure the security and integrity of desktop systems through regular updates and patches.
Develop and implement desktop support policies and procedures.
Collaborate with other IT teams to ensure seamless integration and operation of desktop systems.
Monitor and analyze desktop support metrics to identify areas for improvement.
Train and mentor junior desktop support staff to enhance their technical skills.
Manage and prioritize desktop support tickets to ensure timely resolution.
Coordinate with vendors for hardware and software procurement and support.
Conduct regular audits of desktop systems to ensure compliance with company standards.
Provide remote support to users as needed ensuring minimal disruption to their work.
Stay updated with the latest industry trends and technologies to continuously improve desktop support services.
Qualifications
Possess a strong background in desktop support with extensive experience in troubleshooting and resolving technical issues.
Demonstrate proficiency in installing configuring and maintaining desktop systems and software.
Exhibit excellent problem-solving skills with the ability to think critically and provide effective solutions.
Have a solid understanding of IT security principles and practices to ensure the protection of desktop systems.
Show strong leadership skills with the ability to manage and mentor a team of desktop support professionals.
Display excellent communication skills to effectively interact with end-users and other IT teams.
Be highly organized with the ability to manage multiple tasks and prioritize effectively.
Demonstrate a commitment to continuous learning and staying current with industry trends and technologies.
Possess a customer-focused mindset with a dedication to providing exceptional support services.
Have experience in developing and implementing desktop support policies and procedures.
Show proficiency in using remote support tools to assist users in a hybrid work environment.
Exhibit strong analytical skills to monitor and improve desktop support performance.
Be able to work independently and as part of a team to achieve common goals.
Certifications Required
CompTIA A Microsoft Certified Desktop Support Technician (MCDST)
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