Family Support Specialist I

Description

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and engage families and community partners in a collaborative decision-making process. We offer an opportunity work with individuals and families applying for public assistance benefits in the Commonwealth.

DCBS is searching for a Family Support Specialist I who is highly skilled and motivated to help others. This includes providing professional services directly to the public in reviewing, monitoring and determining eligibility for assistance programs. The Family Support Specialist I will utilize the formal training provided to make eligibility determination for various public assistance programs. The employee is expected to perform at the highest quality to ensure services to the vulnerable citizens. This is a demanding and rewarding position that requires maturity and self-discipline.

Career growth is encouraged through training and mentoring. Benefits include health and life insurance, flexible work schedules, paid sick and vacation leave, and retirement benefits.

For more information on the Department for Community Based Services, please visit our website https://chfs.ky.gov/agencies/dcbs/pages/default.aspx

Responsibilities Include But Are Not Limited To

• Interviews clients via phone or in person for Basic Public Assistance programs.
• Gathers, completes and reviews required documentation needed.
• Participates in formal and on the job training and observing other staff.
• Track processing deadlines for timely case activity and case hearings.
• Leans to Identify resources and appropriate referrals.
• Leans to operate computer terminals and personal computers, prepares and maintains case records.
• Enter case information into the computer.
  
  

The Ideal Candidate Will Have

• Experience working with the public.
• Strong verbal and written communication skills.
• Good time management and organizational skills.
• The ability to work well under pressure.
• A willingness to work as part of a team.
  
  

The position you are applying for has access to or use of federal tax information (FTI)or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

CHFS participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.

Minimum Requirements

EDUCATION: Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Performs job duties in an office setting and/or visits clients in homes.