Client Services Representative

We are seeking a fulltime Client Services Representative to process fuel assistance applications for new applicants including conducting application interviews.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Starting Pay $19.00
• Casual work environment
• 4 weeks of Paid Time Off
• Medical
• Dental
• Vision
• Paid Life Insurance
• Tuition reimbursement up to $5000 per year
• 12 paid holidays
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K whether you participate on your own or not.
• Great co-workers and a great mission with an outstanding Community Action Agency
• 37.5 hour work week

Responsibilities include:

• Conducting recertification of income and calculating client benefit amounts;
• Determine acceptable document verification while supporting families with appropriate referrals for other needs.
• Processing client applications for re-certifications following all funding source protocols and/or regulations; compiling required statistics and maintaining client records for audit purposes.
• Reviewing and troubleshooting client issues
• Educating clients on available programs
• Advocating for clients
• Performing reception duties such as answering phone calls, scheduling appointments, greeting clients and other clerical duties.

Qualifications include:

• High School Diploma or equivalent
• One year office experience with telephone and data entry preferred
• Knowledge and experience working with low income, elderly and culturally diverse families
• Excellent written and oral communication skills, customer service skills and organizational skills
• Ability to work independently and as a team in a fast paced, detail oriented environment
• Night and weekend work may be required as needed
• Ability to pass a CORI background check.
• Bi-lingual skills (English/Spanish and English/Khmer) preferred.

If you are you interested in a position that will make a difference in your life and the lives of others, we encourage to apply. Community Teamwork is a private non-profit organization with over 600 employees dedicated to reducing barriers and creating opportunities for low-income individuals and families.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.