Secretary

Starting Wage Range: $20.75/hr. - $26.42/hr.

Essential Functions:

• Provides reception to all patients, clients, and visitors seeking services.
• Schedules patient appointments in electronic scheduling system.
• Maintains a calendar of scheduled and upcoming events for all public health programs.
• Provides general information regarding services available.
• Verifies patient eligibility for services, and current insurance documentation.
• Verifies patient demographic data, and directs them to patient registration for applicable updates of information.
• Operates standard office equipment, including computers, fax, multiple-line phones, and copiers.
• Records patient information regarding missed appointments, cancellations, and patient confirmation calls.
• Utilizes patient appointment notification system to send appointment cancelation messages when applicable.
• Provides support with data entry in various electronic record systems.
• Makes copies, collects, sorts, and assembles information; organizes and routes information.
• Ensures patient confidentiality.
• Provides clerical support for public health staff.
• Provides general information regarding services available.
• Orders and maintains office supplies.
• Performs a variety of other duties as assigned by supervisor.

Education, Experience, and Licenses:

• Requires a high school diploma or GED equivalency.
• Requires a minimum of one (1) year of work experience in the secretarial field preferably in a healthcare setting.
• OR equivalent combination of education, training and experience.

Driving Requirements:

• This position may require driving.

Qualifications, Registrations, and Certifications:

• Previous experience with Nextgen preferred.
• Requires excellent verbal and written communication skills, business and telephone etiquette.
• Requires excellent customer relations skills.
• Must have a working knowledge of the Privacy Act/HIPPA and its applications.
• Requires the ability to work independently.
• Requires the ability to work with diverse age groups.
• Requires knowledge of electronic patient management system, Microsoft Office products, and standard office equipment such as fax machine, copy machine, and multi-line telephone system.
• Knowledge of and sensitivity to Native American culture is required.

Environmental Factors and Conditions/Physical Requirements:

• Continually requires the ability to express or receive detailed information or important instructions through oral communication.
• Continually requires working with fingers rather than the whole hand or arm. Requires repetitive movement of wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks.
• Requires standing and/or sitting for sustained periods of time, raising objects from a lower to a higher position and/or moving objects horizontally.
• Occasionally requires lifting of up to 40 pounds.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.
• This position is frequently subject to inside environmental conditions which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions.
• May be called upon to serve as a Disaster Reservist during emergencies.
• Local travel is occasionally required. Travel outside of the state is infrequently required.

Background Check:

Candidates for this position will be subject to criminal and character background checks and may be subject to fingerprinting.