Customer Service Representative

Department: Core Call Inc

Location: Charlotte, NC

Compensation: $17.80 - $25.00 / hour

Description


Job Description: Customer Service Representative



Position Overview:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing outstanding support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be empathetic, solutions-oriented, and capable of handling customer interactions across multiple channels.



Key Responsibilities

• Resolve product or service issues by clarifying the customer's concern, identifying the root cause, and selecting the best solution.


• Maintain a thorough understanding of company products, services, and policies to provide accurate information.


• Document customer interactions, complaints, and resolutions in the company's CRM system.


• Escalate complex issues to appropriate departments when necessary.


• Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.


• Provide feedback to management on recurring issues and suggest improvements.

Skills, Knowledge and Expertise

• High school diploma or equivalent (associate's or bachelor's degree preferred).


• Excellent verbal and written communication skills.


• Strong problem-solving skills and attention to detail.


• Ability to work independently and as part of a team in a fast-paced environment.


• Proficiency in using customer service software (CRM systems) and Microsoft Office Suite.


• Ability to handle difficult situations with patience and empathy.

Benefits

• Health insurance


• Paid time off


• Opportunities for advancement and skill development


• Supportive team environment