What are the responsibilities and job description for the Customer Service Representative-Stone position at ROYAL BATHS MANUFACTURING COMPANY?
The Customer Service Representative is responsible for servicing our clients by developing and maintaining relationships, processing orders, data entry, order organization. The individual must be self-motivated, able to work under pressure in a fast paced environment.
Duties and Responsibilities
· Builds relationships within internal departments and clients to create mutually-beneficial efforts, attitudes, and procedures.
- Resolves problems/issues while being helpful and sensitive to clients’ needs.
- Answers phones and responds to client requests.
- Liaises with credit department on client releases as needed
- Obtains purchase orders (PO) from client-based systems; verifies PO with order to ensure accuracy, and inputs purchase orders into company based software.
- Maintains and distributes daily schedules for field staff; communicates client requirements.
- Schedules service calls and troubleshoots with field staff concerning services over the phone.
- Prepare and send billing documentation for client orders to accounting department
- Other responsibilities as assigned by supervisor
Qualifications
Education:
- Equivalent education and/or experience combined.
Experience:
- Minimum of one (1) year customer service experience in a fast-paced environment
- Strong knowledge of computer applications, specifically Microsoft Office Suite.
- Experience working in a team environment
- Experience in a fabrication or residential building products industry a plus
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