Senior Property Manager

The Senior Property Manager is responsible for direct operation and management, which include: planning, organizing, and controlling administration, operations, and fiscal management of the assigned property(ies). In addition, this role is responsible for operations and maintenance; life safety; property appearance; human resource administration as assigned; lease administration; accounting and finance; security; parking; customer relations; all contractual services and properties performance. Specific duties and measurement methodologies may vary by property.

Description of Responsibilities:

• Develop and maintain positive customer relations by creating and sustaining good will between landlord and customer and by providing consistently responsive quality services.
• Provides assistance to marketing and leasing personnel as needed.
• Develop and maintain ongoing, meaningful communications with the Accounting, Development and Marketing/Leasing Departments.
• Assures compliance with portfolio operating procedures.
• Develop and maintain relationship with local associations serving the needs of the property.
• Responsible for development/performance reviews of direct reports.
• Serve as team leader and actively administer positive development for direct reports.
• The Senior Property Manager is expected to be thoroughly conversant with and knowledgeable of the following aspects of property management:
• Customer Relations
• Contract Services Administration
• Lease Administration
• Leasing (strategies) set by company policy
• Escalations
• Remodeling
• Engineering and Preventive Maintenance to include establishing PM Programs
• Energy Management and Utility Usage
• Accounting and Finance
• Budgeting
• Activity and Variance Reports

• Security
• Emergency Procedures & Disaster Recovery
• Policy Manual and Administration
• Insurance (coverage and liability)
• Garage and/or Parking Operations
• Operations Sequence
• Personnel Administration
• Training
• Employee Relations
• Management Skills
• Codes and Regulations
• Landscape and Grounds Maintenance

Required Knowledge, Skills and Abilities:

• A minimum of 7 years overseeing property management in a portfolio of at least 750,000 square feet of commercial office space is required.
• A high school diploma and a valid driver’s license are required.
• Associate or Bachelor's degree is preferred.
• To perform this job successfully, the incumbent must work well with others and interact positively with customers. The incumbent must possess excellent communication skills; must be detail-oriented and well organized; and must have the ability to manage time, people and multiple projects efficiently and achieve the required results. 
• The candidate must demonstrate ability to analyze monthly and quarterly financial reporting, cost-benefit analysis, budget forecasting and prepare annual budgets in excess of $12 million.
• Customer build out/construction administration and management experience preferred.
• Proficient use of Microsoft Office suite (including Word, Excel, PowerPoint and Outlook) is required.
• Professional designation from either BOMA or IREM is preferred.
• Proven writing and verbal communication skills. Strong grammatical and practical use of the English language.
• The incumbent must be able to define problems, collect data, establish facts, and draw valid conclusions.
• Customer Service – Demonstrate optimum customer service delivery while performing all job functions.
• Responsiveness – Need to perform responsibilities with an acute sense of urgency to meet the needs of others; respond to solve problems; willing to accept a variety of tasks associated with this position and be flexible.
• Integrity - Demonstrate sound business ethics; consistently comply with organizational values; protect confidential information.
• Communication - Able to clearly express ideas; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand perspective of others.