Accounts Receivable

Job Description:

• Performs collections and credit functions.
• Acts as facilitator in obtaining payments from pre-pay accounts.
• Investigates and resolves deductions or charges turned over to collections for assigned accounts.
• Assists cash application personnel in keeping our customer accounts accurate, up to date and balanced.
• Assists customers with reimbursement of duplicate payments and aged credits.
• Responsible for initial investigation and file preparation for new business applications.
• Prepares Monthly Customer Statements for mailing.

Duties:

• Collecting past due invoices on assigned accounts.
• Focus on pro-actively identifying and correcting issues prior to invoice/s becoming delinquent.
• Collection of CIA/ Pre-pay accounts via credit card, check, or electronic payment.
• Deduction investigation, collection, and/or resolution of claims turned over to collections by CAA or Sales.
• Research deductions to determine validity, escalates as required to obtain resolution.
• Researches and investigates unapplied items on customer accounts.
• Generates account offsets to clear items once resolution is identified.
• Process refund requests on duplicate payments and unused credits.
• Investigate and prepare new credit files ensuring all available information is included in our credit packet prior to submission to management for review and approval.
• Processes Monthly Customer Statements, ensures all accounts are accurate prior to being mailed.

Education Or Experience:

• High school graduate with at least (3) years of collections experience in a corporate setting.
• An understanding of Financial Statements with a Bachelor's in business preferred.

Basic Skills:

• Above average Excel and Word skills.
• JD Edwards experienced a plus.

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