End User Support Specialist

Job Description:

Pay Range: $27hr - $32hr

Responsibilities:

• Provide frontline support to users experiencing access issues related to Workday Open Enrollment event.
• Guide employees through email login procedures, MFA setup, and password reset tools using automated systems.
• Guide users to relevant self-service portals and IT resources.
• Ensure employees can successfully reach the benefit enrollment interface (without advising on benefits selection).
• Deliver clear instructions and empathetic troubleshooting for a diverse range of users.
• Supply contact information for the Department of Human Resources (DHR) for benefit-specific inquiries.
• Document user interactions and escalate unresolved access issues as needed.

Qualifications:

• Previous experience in help desk or IT customer support preferred.
• Strong communication skills and ability to explain technical processes clearly.
• Familiarity with email systems (e.g., Outlook), MFA platforms, and self-service password recovery tools.
• Ability to maintain professionalism and patience under pressure.
• Capable of efficiently navigating administrative systems while providing real-time user guidance

Ideal Candidate Traits:

• Empathetic, patient, and calm during high-volume support periods.
• Technically savvy with a service mindset.
• Responsive and able to adapt to changing systems or user needs.
• Strong sense of discretion and respect for user privacy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.