POS Specialist

Point-of-Sale Specialist

Department: STORE SUPPORT Reports to: Point-of-Sale Manager

Pay Class: B

JOB SUMMARY:

As a member of the Store Support team of the Davis Food Co-op, the Point-of-Sale Specialist works under the supervision of the Point-of-Sale Manager to perpetuate and support an organized and smooth-running store. They coordinate all aspects of promotions in an accurate, efficient manner. They effectively comply with all aspects of the store including customer service, department conditions, profitability, productivity and workplace conditions while understanding and upholding Davis Food Co-op’s End Statements.

This is a full-time position. Employee must be available to match the business needs and will be required to work evenings & weekends as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Customer Service Responsibilities - exceed our customer's expectations for service and provide a welcoming environment for all in accordance with the DFC's customer service standards.

● Greet and offer assistance to customers. Demonstrate excellent customer service at all times.

● Demonstrate proper phone etiquette and delivery of messages.

● Know store layout and know which products belong to which departments.

● Be able to explain the benefits of Co-op membership. Understand and be able to explain the difference between a cooperative and other businesses.

2. Department Responsibilities:

● Manage all aspects of promotional entry and signage, ensuring that timelines are met, and related tasks assigned to co-workers are done correctly.

● Work on programs such as Co op Deals, Weekly Specials, Monthly Specials, Co op Basics, Manager Specials, Owners Extras etc.

● Provide data and materials to staff members in accordance with promotions schedule.

● Enter promotions into Catapult accurately and on-time.

● Ensure new products, data base worksheets, and information is entered consistently and accurately.

● Maintain auditing standards as set by supervisor.

● Maintain promotional data across various internal tools and resources.

● Ensure that conflicts between promotions are identified and rectified, ensuring that items scan as advertised.

● Provide support to Store Operations teams to ensure that daily tag and sign changes are done correctly.

● Provide assistance to staff for questions and problems regarding item scanning, signage and tags.

● Actively clean and improve Catapult inventory database. Restructure database when assigned by supervisor.

● Lead or participate in implementation of Catapult added functionality as assigned by supervisor, ensuring that appropriate communication takes place with impacted departments.

● Have knowledge of different types of barcodes and PLUs and utilize appropriately.

● Maintain current knowledge of California sales tax law and ensure that inventory items are taxed appropriately.

● Maintain current knowledge of EBT and WIC regulations and ensure that inventory items are available to purchase within program standards.

● Have knowledge of different promotional programs and be able to troubleshoot and assist as needed.

● Process POS daily requests when assigned according to schedule, ensuring that products are accurately entered and have appropriate defaults and setup. Clean existing item records as they are processed.

● Provide data support, analysis and reporting to multiple departments when asked by supervisor.

● Maintain POS data and financial confidentiality.

● Follow implemented audit schedule to validate pricing accuracy and proper labeling of products.

● Provide assistance to Store Support Manager when asked by supervisor, receive and respond in a timely fashion to support tickets. If supervisor is unavailable use good judgement to determine if assistance can be given.

● When appropriate, take action regarding POS technology issues and contact ECR Support when needed to resolve.

● Provide excellent customer service both externally and internally. When on sales floor, exceed our customers’ expectations for service and provide a welcoming environment for all in accordance with the Co-op’s customer service standards.

3. Specialist Duties:

● Adhere to scheduled shifts and be ready for work when the shift begins.

● Follow instructions; respond to management direction.

● Maintain a professional working relationship with, and communicate relevant information to coworkers

4. SafetyandSanitationResponsibilities:

· Ensure department and back-stock areas are maintained in clean, orderly condition, following all guidelines.

● Wear proper clothing during shift, consistent with current store and department uniform and appearance standards.

● Avoid injury; demonstrate proper lifting techniques and follow proper steps in the event of an injury.

● Follow accepted food safety practices.

● Handle all store equipment with care; observe all safety precautions and assist others in doing so.

● Follow DFC safety policy at all times and assist in maintaining all areas of the store in safe condition.

● Report unsafe, or potentially unsafe conditions.

5. StaffRelations:

● Maintain professional working relationship standards within department. Assist co-workers with interpersonal problem solving where/when appropriate.

6. Abide by all DFC policy and procedures as specified in the DFC Employee Handbook.

7. Performotherdutiesasassignedbymanagement.

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate competencies in the following matters:

1. Problem Solving

• Identify and resolve problems in a timely manner.

2. Customer Service

• Manage difficult or emotional customer situations.

• Respond promptly to customer needs.

• Solicit customer feedback to improve service.

• Respond to requests for service and assistance.

3. Adaptability

• Adapt to changes in the work environment.

• Manage competing demands.

• Deal with frequent change, delays, or unexpected events.

4. Attendance / Punctuality

• Be consistently at work and arrive on time.

• Ensure that work responsibilities are covered when absent.

• Arrive at meetings and appointments on time.

5. Dependability

• Respond to management direction.

• Commit to long hours of work when necessary to reach goals.

• Complete tasks on time or notify appropriate person with an alternate plan.

6. Work Quality

• Demonstrate accuracy and thoroughness.

• Look for ways to improve and promote quality.

• Apply feedback to improve performance.

• Monitor own work to ensure quality.

7. Work Quantity

• Meet productivity standards.

• Complete work in timely manner.

• Strive to increase productivity.

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Comprehend complex instructions, correspondence, and memos.

• Communicate effectively in oral or written form to staff.

• Effectively present information in one-on-one and small group situations to customers and other employees.

• Is competent in basic arithmetic, fractions, ratios, and percentages.

• Calculate mathematical formulas or conversions using units of U.S. currency and units of weight, volume, and distance.

• Comprehensive understanding of MS Excel, Word, Google Sheets and industry standard purchase order software.

ESSENTIALPHYSICALREQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily Physical Demands

• Lift and/or move up to 70 pounds.

• Stand for extended periods of time. MINIMUM REQUIREMENTS AND EXPERIENCE: EDUCATION

High school diploma or equivalent.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

● Computer skills required: Word, Excel, email.

● Excellent oral and written communication.

● Excellent planning and organizational skills.

● Strong public speaking.

WORK ENVIRONMENT:

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. OccasionalExposureto:

▪ Wet or humid conditions (non-weather).

▪ Fumes or airborne particles.

▪ Outdoor weather conditions.

▪ Extreme cold (non-weather).

2. Thenoiselevelintheenvironmentisusuallymoderate.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

ACKNOWLEDGMENTFORRECEIPTOFRETAILSUPPORTSPECIALIST(FULLTIME)JOBDESCRIPTION

I have received a copy of the Retail Support Specialist (Full Time) Job Description and have read and understand its contents.

Employee Name (Please Print)

Employee Signature Date

Job Type: Full-time

Pay: $17.72 - $27.83 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Davis, CA 95616: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $18 - $28