Guest Services Supervisor - Delafield Hotel

Description

THE TEAM

As one of Wisconsin’s most celebrated boutique properties, The Delafield Hotel is an enchanting host for weddings, business meetings and romantic getaways. It delivers the seclusion that a downtown metropolis hotel can’t and a classic appeal that a national chain won’t.

THE PLAYER

You are responsible for all functions of the Front Desk including scheduling, training and special projects. You will manage computers, computer systems and office equipment. You will handle cash, checks, credit card transactions, including deposits and audits. 

EVERY DAY, YOU WILL

• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied.
• Responsible for guest service enrichment and recovery.
• Responsible for maintaining positive relationships with repeat guests and all corporate accounts.
• Assist with conducting inspections of the hotel property to ensure cleanliness and maintenance standards are met.
• Responsible for ordering and maintaining office supplies.
• Always maintain a neat and clean professional appearance.
• Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied.
• Creation of Training Programs
• Maintaining the companies progressive discipline program and organized associate files in conjunction with Human Resources.
• Maintaining all reservations to maximize bookings and revenue in accordance with hotel standards.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.

Requirements

YOU WILL BE GREAT AT THE DELAFIELD HOTEL IF

Education: High School Diploma or equivalent

Experience and/or Training: Minimum 1 year hotel experience required

Technology/Equipment Computer skills including Microsoft Office

YOU ARE A VARSITY PLAYER IF

Education College degree preferred

Experience and/or Training Supervisor experience preferred

Technology/Equipment Knowledge of Opera PMS preferred

YOU MUST ALSO HAVE

U.S. Work Authorization (required)

HUDDLE UP

We've gathered a few team perks and benefits for all of our players, including: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care and Pet Insurance.

JOIN OUR TEAM OF EXCEPTIONAL PLAYERS!

Geronimo Hospitality Group is an Equal Employment Opportunity employer