Change Manager

Job Title: Change Management Analyst

Pay Range: $40 - $42/hr. on W2

Location: Houston, TX, 77002 (On-site)

Duration: 5 months contract

Summary:

The Change Management Analyst will ensure that Credit Operations employees, contractors, and vendors possess the necessary job skills for optimal performance. This role focuses on managing and implementing organizational changes within Credit Operations, aiming for smooth adoption and minimal resistance. The Analyst collaborates closely with the Manager of Credit Operations to develop and update training materials, enhancing the team’s operational performance.

Key Responsibilities:

1. Operations Support:

• Maintain expertise in specialized Retail Operations programs and assess their impact on processes.
• Assist in developing operational processes for Retail Operations programs.

1. Training Development:

• Design and present training programs tailored for the Credit Operations team.
• Develop training plans and materials to meet organizational needs.
• Conduct new hire onboarding, process updates, and enhancement training.
• Create assessments to evaluate the effectiveness of training programs.

1. Change Management:

• Support communication strategies and coordinate end-user training for system implementations.
• Recommend solutions for system workarounds until permanent fixes are implemented.
• Collaborate with stakeholders to streamline workflows and identify opportunities for automation.

1. Analysis & Improvement:

• Partner with Performance Analysts and Credit Operations Managers to identify improvement areas.
• Conduct training needs assessments to determine organizational requirements.
• Provide support in root-cause analysis and escalate issues to appropriate stakeholders.

1. Documentation & Communication:

• Develop guidelines, procedures, and documentation to standardize processes.
• Effectively communicate insights and recommendations to diverse audiences.

Education Requirements:

• Bachelor’s degree from an accredited institution (or equivalent experience).

Minimum Requirements:

• 3 years of experience in retail energy.
• 3 years in training design and implementation.
• 2 years in project management or business analysis.
• Proficiency in MS tools (Excel, Macros, PowerPoint, Teams, and Visio).

Preferred Qualifications:

• Knowledge of SAP systems.

Skills and Competencies:

• Strong leadership and communication skills.
• Ability to facilitate both technical and soft skills training.
• Expertise in analyzing and resolving complex problems.
• Strong attention to detail, integrity, and work ethic.
• Customer and internal client-focused orientation.
• Capable of working in both team and individual settings.
• Experience developing procedures, guidelines, and standards.

Physical and Working Conditions:

• Physical Requirements:
• Ability to sit for extended periods and use a computer terminal.
• Occasionally lift objects as required for duties.

• Working Conditions:
• Office-based with occasional travel.
• May require overtime based on workload or special projects.
• Interaction with individuals in potentially challenging situations.

This job requires a combination of technical expertise, strong interpersonal skills, and a proactive approach to training and change management. Would you like additional assistance with application tips or tailoring your resume for this role?

About Us:

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status