What are the responsibilities and job description for the Intake Specialist/Case Aide position at Diakon?
Diakon is one of the premier employers in Pennsylvania and Maryland. We are a non-profit organization which includes Diakon Child, Family, and Community Ministries and Diakon Affordable Housing.
General Responsibilities:
- Responsible for assisting in the coordination of case management services for clients' educational, therapeutic, medical, and placement needs.
- Ensuring the intake process is streamlined and clear to all involved while working closely with all team members to ensure intake and discharge timelines are met.
- Assist program staff by aiding in the documentation and communication process for clients
- Primarily responsible for assisting in the daily tasks to ensure that case management services are provided to youth in a timely manner.
- Organizes and attends arranged intakes for the local site to ensure all staff, and clients are apprised of the intake process.
- Supports staff in supervising, transporting, and communicating with UC as assigned.
Education/Training: Bachelor’s degree in Human Services or related field of study from an accredited college is preferred.
Experience: At least one (1) year of experience in child welfare field working with children and/or adolescents. Bilingual Spanish/English fluency, preferred.
ADA: Occasionally required to stand, walk, or sit; use finger dexterity, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl; Occasionally required to move or lift items up to 25 pounds in weight
Compensation and Benefits:
Diakon offers a competitive compensation and benefits package.
- Day 1 Benefits include medical, dental, vision, and prescription drug coverage.
- Tuition Assistance – up to $15,000 annually
- Paid Time Off
- 401(k) plan with employer match
- Voluntary short-term disability
- Long-term disability
- Life insurance
- Referral bonuses of up to $3,000.
Staff receive excellent training through a comprehensive paid general orientation including customer service training. We offer continuing training and education, provide the ability for career advancement, and host staff appreciation and special events. Diakon also maintains a discretionary emergency fund, which can be of assistance to staff members during critical times. In addition, Diakon offers a Love of Thy Neighbor Fund, which provides a per-day living expense and matches up to five PTO days for approved service or mission trips with other nonprofit organizations.
Diakon is an equal opportunity employer.
EOE/M/F/VETS/Disabled
