What are the responsibilities and job description for the Treatment Coordinator position at Diamond Braces?
Summary/Objective
The Treatment Coordinator is primarily responsible for overall patient experience with primary focus on New Patient Exams. This starts with the New Patient Exam confirmation call, continues through the initial exam process; to the initiation of active treatment and beyond.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Collect and document information related to new patients
2. Introduce patients to the practice and present treatment plans and fees to the patients/parents during New Patient Exam
3. Schedule follow-up appointments immediately following the New Patient Exam
4. Provide patients with all new patient information and documentation
5. Provide dental professionals with required documentation as needed
6. Finalize New Patient Financial contracts and import all corresponding information into Practice Management Software
7. Submit all documentation needed for Pre-Authorizations by Insurance payors
8. Follow-up and maintain contact with pending and unscheduled patients through phone calls, emails, text messages, and mailers
Competencies
1. Communication Proficiency.
2. Customer/Client Focus.
3. Discretion.
4. Initiative.
5. Leadership.
Position Type/Expected Hours of Work
This position is full time and may require late night and weekend shifts. This position requires individual to be available for an on-call schedule.
Travel
Travel is primarily local during the business day.
Required Education and Experience
1.High school diploma or GED. 2.Prior customer service experience.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
