Sales Operations Coordinator

Job overview:

The Sales Operations Coordinator will be accountable for full order cycle, managing databases, and supporting the Sales teams administrative requirements.

Responsibilties:

Full Order Cycle

• Contract Management: maintain and save customer and broker specific documents and contracts on Microsoft CRM
• Customer Master Data Management: code and maintain customer master data in ERP system (Microsoft Business Central) - address, pricing, payment terms & conditions, min. freshness, on & off invoice conditions, chains, maintain distributor codes, and maintain item information on external platforms and databases etc.
• Order To Cash:
• Order Management: receive, process and monitor orders by transferring orders to fulfillment, communicating expected delivery date, explaining stock-outs and ensure correct invoicing
• Receivables Management: support Finance and communicate overdue/open/unpaid invoices to Sales and customers providing documents which prove the delivery
• Product Update Communication: coordinate and inform customers and brokers about new products, product modifications, code changes, sell sheets, price pages, etc.
• Complaint Management: assist customers with complaints, maintain complaint management system (Microsoft CRM) and ensure resolution
• Credit Memo Management: process credit notes whenever necessary
• Sample Order Management: coordinate the fulfillment of sample and show orders
• Special projects
• Participate in S&OP meetings and act as interface between Sales and Global SCM & Local Logistics by supporting the communication flow
• Facilitate regulatory requirements from customers and brokers (food quality certifications, etc.)
• Responsibilities may evolve based on business needs; the employee is expected to remain agile and perform other duties as assigned by management to support the success of the organization.

Qualifications:

• HS Diploma required
• 2 plus years of full cycle order experience
• Ability to learn in fast paced environment
• Ability to communicate within a team to understand processes
• Computer and technology savvy
• Diplomacy dealing with customer and internals partners
• Understanding of customer service skills

Voluntary Self Identification:

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