What are the responsibilities and job description for the Sales Operations Coordinator position at Dr. Schar,USA, Inc.?
Dr. Schar is a gluten-free manufacturing company located in Swedesboro, NJ looking to add a Sales Operations Coordinator to our team.
The candidate for this role would be accountable for full order cycle, managing databases, and supporting the Sales teams administrative requirements.
Full Order Cycle
· Process orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs
· Coordinate and inform customers and brokers about new products, product modifications, sell sheets, price pages, etc.
· Assist customers with complaints, maintain reclamation system and ensure resolution. Manage Distributor Audits and shipping discrepancies
· Maintain customer master data in ERP system (Navision) - Navision Item cards, Pricing, Chains, new items, etc. Conversion of Navision Item cards to Cubeware.
· Monitor payments to support general dunning
· Ensure customers are invoiced properly
· Coordinate the fulfillment of sample and show orders
· Publish the daily sales and orders report to the group and monthly sales reporting to Management and Sales team
· Distributor Codes Maintenance.
· Project Management
· Maintain Customer and broker specific documents and Contracts (COI, W9, etc.)
· Facilitate the collection and communication of all sales forecasting information to SCM
· Facilitate regulatory requirements from customers and brokers (food quality certifications, etc.)
Preferred Qualifications:
· Ability to learn in fast paced environment
· Ability to communicate within a team to understand processes
· Computer and technology savvy
· Diplomacy dealing with customer and internals partners
· Understanding of customer service skills
Confidentiality
· The job holder is only allowed to share information with authorized persons: data and information specific to the department such as: business figures and –goals, salary information, statistics and analyses, pricing, customers and supplier information, terms etc.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- ERP systems: 1 year (Preferred)
- Invoicing: 1 year (Preferred)
Work Location: In person
