What are the responsibilities and job description for the Chat Support Agent (Remote) - Entry Level, No Degree Required position at Duchesne Academy of the Sacred Heart?
We are looking for a friendly, tech-savvy, and dependable Chat Support Agent to join our remote support team. This entry-level position is ideal for someone who enjoys helping people, can type quickly and clearly, and is comfortable navigating online tools. No college degree is required—just a positive attitude, strong communication skills, and a willingness to learn.
Key Responsibilities:
Respond to customer inquiries via live chat in a professional and timely manner
Provide clear and helpful answers to customer questions about products, services, or accounts
Troubleshoot basic technical or account issues and escalate when necessary
Document customer interactions accurately in the support system
Follow company policies and guidelines to ensure consistent service quality
Maintain a friendly, patient, and professional tone in all customer interactions
Collaborate with team members and share feedback to improve processes
Meet daily and weekly performance targets for response time, quality, and resolution
Qualifications:
No college degree required
Previous customer service or chat support experience is a plus, but not required
Fast and accurate typing skills (35 WPM preferred)
Excellent written communication and grammar skills
Comfortable using computers, web browsers, and chat platforms
Strong problem-solving skills and attention to detail
Ability to work independently in a remote setting
Reliable internet connection and a quiet work environment
Working Conditions:
100% remote (work from home)
Flexible scheduling may be available (day, evening, weekend shifts)
Requires extended periods of sitting and typing
Salary : $30,932 - $40,932
