What are the responsibilities and job description for the Remote Online chat Agent position at Duchesne Academy of the Sacred Heart?
We are seeking a motivated and detail-oriented Remote Online Chat Agent to join our customer support team. In this role, you will be responsible for providing real-time assistance to customers through live chat, ensuring a seamless and positive experience. This is a remote position requiring excellent communication skills, problem-solving abilities, and a strong customer service mindset.
Key Responsibilities:
Respond promptly to customer inquiries via live chat, email, and other digital channels
Provide accurate, valid, and complete information using company resources
Resolve customer issues efficiently and professionally, escalating when necessary
Maintain a high level of product and service knowledge to provide expert support
Document customer interactions and feedback in CRM systems
Collaborate with other departments to improve customer experience and internal processes
Meet performance targets including response time, customer satisfaction, and resolution rate
Requirements:
High school diploma or equivalent (Bachelor’s degree preferred)
Proven customer service or online support experience
Excellent written communication and typing skills
Strong problem-solving skills and attention to detail
Ability to multitask and manage time effectively in a remote environment
Tech-savvy with knowledge of chat platforms, CRM tools, and common business software
Flexible availability, including weekends or evenings if needed
Preferred Qualifications:
Experience with remote work tools and communication platforms (e.g., Slack, Zoom, Zendesk, Intercom)
Multilingual abilities are a plus
E-commerce or SaaS customer service experience preferred
Benefits:
Work-from-home flexibility
Competitive hourly rate or salary
Paid training and support
Opportunities for advancement
Collaborative and inclusive virtual work environment
Salary : $150,932 - $170,430
