What are the responsibilities and job description for the Customer Support Representative I position at ECHO Incorporated?
ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.
Our Customer Service Department is looking for a temporary employee to assist with the administrative functions of the department. If you have excellent attention to detail, good communication skills both written and oral, and a solid understanding of Microsoft Word, Excel, and Outlook, then apply here!
Duties/Responsibilities:
- Assist with invoicing and billing customers across Echo Customer Service Teams.
- Open, read, and respond to emails daily.
- Schedule meetings, appointments, and other activities on Microsoft Outlook Calendar.
- Assist Consumer Support team with Oracle knowledge base updates.
- Responsible for overage and shortage claims for Echo customers.
- Back up to key functions in Distribution and Customer Support Teams.
- Perform various other duties and assignments as requested to assist the Customer Support Teams across Echo.
Job Experience/Skills:
- 1-3 years of experience working in an office setting.
- Attention to detail and accurate alpha-numeric data entry skills.
- Proficiency in Word, Excel, and Microsoft Outlook.
- Demonstrated excellent verbal and written communication, plus strong interpersonal skills.
- Strong work ethic and a “can do” attitude, proactive and supportive of team leaders and its members.
- Ability to be flexible and work under pressure to meet deadlines, including a willingness to work overtime if the situation calls for it.
Equal Opportunity Employment:
We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
E-Verification:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
