Computer Support Specialists

Job Number: 24-03062

Make a difference in your community. ECLARO is looking for a Computer Support Specialists for our client in Albany, NY.

ECLARO’s client aims to enhance public services and promotes sustainable resource management, offering advanced solutions and services. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• Computer Support Specialist candidates will assist with activities related to Federal and State complaint and surveillance activities in Article 28 facilities throughout the state, including but not limited to hospitals, diagnostic & treatment centers, ambulatory surgical centers and dialysis facilities.
  
  

Pay Rate: 1.00-34.00 $/Hour

Responsibilities:

• Candidates will maintain spreadsheet database of hospital and Article 28 facility complaints that do not rise to a federal allegation and are processed as a case review.
• Attends staff meetings where patient cases are discussed and logs decisions on spreadsheet.
• Sends email and postal letters to complainants in response to complaints and uploads letters to centralized online storage drives.
• Checks and logs phone calls to department voicemail, including complaints due to hospitalization, visitation and filing an initial complaint.
• Training and support for DOH staff, provide support to providers and consumers.
• Scans, electronically files and distributes copies of mailed CHIP complaints to supervisors.
• Maintains files of paper complaints received by CHIP and disposes according to DOH internal documentation storage and disposal guidelines, including removal to offsite storage.
• Maintains spreadsheet for CHIP case log review.
• Processes and uploads letters for CHIP reviewers.
• Utilize multiple data sources, assist with the use of variance analysis to validate the data used for Hospital and Emergency Medical Services (EMS) providers COVID-19 statistics when needed.
• Maintain Hospital and EMS contact databases used for COVID-19 ad hoc requests and activities.
• Special assignments and projects as assigned
  
  

Minimum Qualifications:

• High school diploma or equivalent,
• One year of office experience
• Well organized, detail oriented,
• Excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background
• The ability to work alone and as part of a team.
• Excellent working knowledge of Microsoft Office, specifically Outlook, Teams, Word, Excel, Powerpoint and Sharepoint.
  
  

Preferred Qualifications:

• Bachelor's degree
• Experience working in a fast-paced setting with the ability to multi-task and work in complex databases.
• Experience in effectively communicating with complainants, providers, and staff.
  
  

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
  
  

If interested, you may contact:

Kath Torres

katherine.torres@eclaro.com

5134499042

Kath Torres | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.