D06 - PROJECT MANAGEMENT / PROJECT MGMT - Specialist, Scheduling and Cell Logistics

 
Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for a Specialist, Scheduling and Cell Logistics for our client in Seattle, WA. 
 
Eclaro’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:

• The Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Clients clinical autologous cellular immunotherapy products.
• They will serve as Client cell therapy treatment centers main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
• The primary duty of the Clinical Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (> = 95% of time).
• Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.
• Position is office-based in Seattle, WA with in-office attendance is required a minimum of 50% of the time.
• Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

 
Qualifications:

• Bachelors degree or 3 years of work experience
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

 
Responsibilities:

• Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within Clients scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with clinical matrix teams as assigned
• Raise escalations and execute as assigned
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with clinical internal Client partners
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned

 
Required Skills:

• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability
• Fluent reading, speaking, and writing skills required in English
• QA Experience
• Cell Therapy/Pharma Experience
• Tavlo/Excel/Salesforce Applications Experience
• Experience speaking with customers on the phone

 
If hired, you will enjoy the following Eclaro Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

 
If interested, you may contact:
Chris Imbien

Chris.Imbien@eclaro.com

(843) 872-9257
https://www.linkedin.com/in/chris-imbien-08587820b/
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

About the Company:
Eclaro

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

Company Size:
500 to 999 employees

Industry:
Staffing/Employment Agencies

Founded:
1999

Website:
http://www.eclaroit.com