Airport Operations Coordinator

EF High School Exchange Year is seeking positive, energetic, and responsible individuals to work with international high school exchange students at its Welcome Days program held on the EF Academy campus in Thornwood, NY. EF Welcome Days provides participating exchange students with a memorable New York City experience, valuable communication skills, and strong bonds with other exchange students, just before they begin their year with their new Host Family.

The ideal candidate:

• Is comfortable organizing and communicating intricate operational logistics to other staff
• Is highly organized and has experience working with a large-scale student program
• Understands airport processes/has experience going through US customs
• Specifically has experience traveling through JFK, LGA, and EWR airports
• Can stay focused through tasks
• Enjoys problem solving, is solutions-oriented and remains calm in fluid situations
• Is able to work in a professional manner with many stakeholders, such as airport staff, while putting the needs of the program first
• Is able to incorporate feedback to improve systems
• Is enthusiastic, patient, creative, flexible and has a great sense of humor
• Is an exceptional team-player and enjoys working with dynamic colleagues
• Is equipped to work late hours (past midnight) 2x per week or more

EF Welcome Days is broken up into six (6) sessions and includes Leadership Team and all-staff trainings as detailed below.

• Leadership Team Training: July 10 - July 13
• All-Staff Training: July 14 - July 18
• EF Welcome Days Session 1: July 19 - 22
• EF Welcome Days Session 2: July 26 - 29
• EF Welcome Days Session 3: August 2 - 5
• EF Welcome Days Session 4: August 9 - 12
• EF Welcome Days Session 5: August 16 - 19
• EF Welcome Days Session 6: August 23- 26

This position is a part of our Leadership Team. All Leadership Team candidates must be available for the full duration of our summer season. The Leadership Team collectively is responsible for the smooth operation of a fast-paced and ever-changing summer program.

Airport Operations Coordinators are primarily responsible for the smooth execution of fast-paced and ever-changing international arrivals and departures for 2,000 exchange students and visiting staff. Main responsibilities will include on-the-ground management of the late shift airport arrivals and departures of students 2x each week, reporting to the Campus Coordinator of Arrivals and Departures and coordinating to resolve any issues that arise at the airport. Must have a high school diploma, GED, or equivalent at time of applying. Must also have a valid driver’s license and be comfortable driving a 15-person van.

Leadership Team positions are also required to complete two online training modules to familiarize themselves with the EF High School Exchange Year program and attend a training prior to students’ arrival.

The Airport Operations Coordinator is estimated to work around 40-55 hours per week at $17/hour, with any overtime hours being paid at time and a half. Coordinators are responsible for their transportation to and from the Welcome Days location. All summer roles are provided room and board for the duration of the program.

COVID-19 Policy:
Due to the continued challenges of the spread of COVID, EF High School Exchange Year requires all temporary staff to be fully vaccinated, including all relevant booster shots approved by the CDC.