Clerk - Front Desk

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
• Greet each guest as they arrive with enthusiasm and a smile.
• Accurately uses proper telephone techniques and etiquette.
• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
• Responsible for cash bank, retrieving and returning proper amount to designated area. Giving proper amount of change to guest including even exchange.
• Ensures accommodations meet and exceed guest’s expectations by using proper call back procedures.
• Comply with all department policies/procedures.
• Handles and informs management of customer feedback, encouragements or improvement opportunities.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
• Assist in training new Front Desk Clerks as appropriate.
• Answer patrons’ complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, inclement weather and bomb threats.
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
• Must interact with guests and other hotel employees in a courteous, empathetic, and discreet manner.
• Supports and maintains Bally's courtesy guidelines to guests and employees.
• Promote outstanding guest relations.
• Perform tasks outlined on daily checklist.
• Performs other duties as assigned.

ADDITIONAL DUTIES/JOB DIMENSIONS Regular attendance in conformance with the standards, which may be established by Bally's from time to time is essential to the successful performance of this position. Front Desk Clerks with irregular attendance will be subject to Bally's disciplinary procedures. Due to the cyclical nature of the hospitality/entertainment industry, Front Desk Clerks may be required to work varying schedules to reflect the business needs of the property. Upon employment, all Front Desk Clerks are required to fully comply with Bally's polices and procedures for the safe and efficient operation of Company facilities. Front Desk Clerks who violate Company policies and procedures are subject to disciplinary action.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one years previous experience and/or training; or equivalent combination of education and experience.

LANGAUGE SKILLS Ability to read and comprehend simple instructions, short correspondence, memos, safety rules, operating and maintenance instructions and procedure manuals. Ability to write simple correspondence and complete trip logs. Ability to effectively present information in one-on-one and small group situations to guests and other employees of the organization. Ability to speak in a clear audible voice.

MATHEMATICAL SKILLS Ability to perform basic arithmetic. Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform operations using units of American money.

REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems with several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES Ability to obtain the appropriate work authorization per gaming regulations required. Ability to work in a drug free environment and pass a chemical dependency test as required. Ability to carry out safety and emergency procedures.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to stand/sit. Occasionally will lift and/or move more than 5 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The noise level in the work environment is usually moderate to high.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The team member is occasionally exposed to toxic or caustic chemicals and risk of electrical shock. The team member must be able to move freely in a confined area. The noise level in the work environment is usually moderate. Must be able to work in a smoking environment.

ADDITIONAL DUTIES/ JOB DIMENSIONS Regular attendance in conformance with standards, which may be established by Bally's from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Bally's Attendance Policy. Due to the cyclical nature of the hospitality/entertainment industry.

Education

• Technical/other training or better
• High School or better

Licenses & Certifications

• LA Alc Compliance Trainer

Skills

• Hospitality
• Communication
• Customer Service