What are the responsibilities and job description for the NOC Specialist position at Eliassen Group?
Our government client is looking for a NOC Specialist to join their team.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with the ability to obtain a Public Trust Clearance. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities of the NOC Specialist:
- Generate correspondence required for incident management
- Compile and document information gathered through communication lines into documents to provide to decision makers
- Identify what Root Cause Analysis information can be moved to the knowledge management repository
- Troubleshoot affected networking devices
- Troubleshoot affected servers
- Contact and liaison with Tier III teams and open and assign ITTSM tickets
- Open and manage tickets with outside vendors
- Initiate the Critical Incident Management process and anchors the Incident Response Bridge process
- Take notes from bridge call to update Outage communications
- Contact the necessary team members to join bridges
- Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours
- Maintain POC and site information for remote sites, create and update SOPs for IMC processes
- Generate and distribute daily and weekly reports
- A Bachelor's degree in Computer Science or related field and at least 2 years of related experience
- Experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools
- Experience with reporting tools such as WhatsUp Gold
- Experience with ServiceNow Major incident Management module, Reporting, and Dashboards
- Excellent communication skills and leading Bridge Calls with multiple high profile users
About Eliassen Group:
Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
About the Company:
Eliassen Group
Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Company Size:
2,500 to 4,999 employees
Industry:
Computer/IT Services
Founded:
1989
Website:
http://www.eliassen.com/
