Medical Receptionist

At Epiphany Dermatology, we’re working hard to make sure everybody has immediate access to the best skin care possible regardless of location, insurance type, financial status, or scheduling needs. To accomplish this, we know we need the right people in our corner.

Our employees are the key to our success and the reason why we’ve grown from a single location in 2015 to over 80 clinics spanning across 13 states and counting! We’re proud to offer eligible employees great benefits (many at no cost!), tons of perks (hello, free skin care!), generous time off plans, and most importantly the opportunity for growth. We spend a lot of time and energy investing in our employees’ development because we believe being a part of the Epiphany Dermatology team is a career opportunity—not just another job.

We know you have many options when it comes to your career but as an Epiphany Dermatology employee, you’ll join a mission-driven team of talented individuals helping you thrive.

What we are looking for:

Our Medical Receptionists are the face of our clinics and responsible for making a positive first impression with all our patients. A lot of pressure, we know! So, we’re looking for someone who is excited to go above and beyond to delight each one of our patients. There is a lot to be done at the front desk, so our ideal candidate is someone totally comfortable with juggling multiple priorities in a fast-paced environment and the ability to keep their cool under pressure.

What you'll do:

• Greet, welcome, and register patients while working to minimize and solve wait times or other reception area issues.

• Collect, verify, and document patient information including but limited to demographics, validation of identity, primary and secondary insurance, intake forms and prior authorizations.

• Collect signatures on documents such as HIPAA privacy statement, consent forms, authorization for treatment and release of information.

• Accurately identifies Fee Scale /Co-pay determinations. Collects and processes visit charges, co-pays, deductibles, previous cash balances and notices of overdue payments at time of visit.

• Manage incoming phone calls, emails, messages, and referrals to completion and in a timely fashion.

• Prepare for upcoming visits such as review of next day activities, visit reminders, document preparations, form completion and chart flags.

• Performs appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, re-schedules, visit cycles and wait lists.

• Patient check-out duties such as next appointments, patient education hand-outs and instructions.

• Maintain medical records with timely input of incoming scans, documents, or test results.

• Works with healthcare team to assure smooth and efficient patient flow and operations.

• Participate in staff meetings and provide constructive input for improvements and solutions.

• Other duties as assigned.

Medical Receptionist are instrumental to our success, so if you’re up to the challenge… we want to hear from you!

Interested candidates should have/be:

• Able to adjust personal availability according to volume changes and activity surges.

• The ability to adhere to a compliance program and HIPAA standards and policies.

• Able to receive and apply constructive input for performance improvement and growth.

• High school diploma or general education degree (GED).

• 2 years of experience as a medical receptionist in a medical practice or ambulatory environment - not required but highly desired.

• Experience with EHR systems - not required but highly desired.

Work Environment and Physical Requirements:

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

Benefits:

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA/dependent care, tuition assistance, certification reimbursement, and more!