Concierge

Are you passionate about creating a welcoming and secure environment for patients, visitors, and staff? We are currently seeking a Concierge to join our team and serve as the first point of contact in our facility. This critical role combines exceptional customer service with safety and emergency response functions to ensure a positive and safe experience for all who enter our doors.

Position Summary:

The Concierge is responsible for providing a warm and professional welcome to patients and visitors, answering inquiries, assisting with navigation, and responding to security and emergency situations. This role requires strong interpersonal skills, situational awareness, and a commitment to patient satisfaction and safety.

Key Responsibilities:

Patient and Visitor Experience

• Greet patients, visitors, and staff with a friendly and professional demeanor

• Assist with check-ins and provide directions throughout the facility

• Facilitate transport needs, such as wheelchair assistance or escorting

Security and Emergency Response

• Monitor public areas and report any safety or security concerns

• Respond to emergencies and coordinate with medical staff and first responders

• Follow facility protocols for lockdowns, evacuations, or medical events

Communication and Documentation

• Act as a liaison between visitors and internal departments

• Maintain timely and clear communication using radios or phones

• Document and report incidents accurately and promptly

Customer Service and Support

• Offer empathetic support during stressful situations

• Resolve or escalate concerns professionally and efficiently

• Provide information about available patient support services

Facility Navigation and Compliance

• Maintain knowledge of facility layout and protocols

• Keep lobby areas neat, organized, and welcoming

• Enforce visitor policies and health/safety guidelines

Minimum Requirements:

• High School diploma or GED

• Valid State of Florida Class “D” Security Officer License

• Strong communication and customer service skills

• Familiarity with the use of PPE and safety practices

Preferred Qualifications:

• Associate’s or Bachelor’s degree in hospitality, healthcare, or related field

• Experience in an FQHC or healthcare setting

• Background in security, emergency response, or patient care

• Knowledge of HIPAA and facility access protocols

Key Competencies:

• Professionalism and sound judgment under pressure

• Ability to multitask and manage time effectively

• High level of integrity and confidentiality

• Collaborative team player with excellent communication skills

Working Conditions:

• Professional healthcare environment with frequent patient and visitor interaction

• Regular walking, standing, and occasional lifting (up to 50 lbs)

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