What are the responsibilities and job description for the Client Care Specialist position at Ethos Veterinary Health?
Wisconsin Veterinary Referral Centerin Waukesha, WI is hiring a full-time Client Care Specialist to join our Client Care team onthird shift (10pm - 7am).
WVRC believes that all veterinarians, pets and pet owners deserve exceptionalexperiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.
Benefits of Working at WVRC:
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WVRC believes that all veterinarians, pets and pet owners deserve exceptionalexperiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.
Benefits of Working at WVRC:
- Competitive compensation which is based on skill level. $16-20/hr with a 20% shift differential/increase for thirdshift!
- Generous benefit packages which include: - Employer Paid Benefit Options - Medical - Dental - Vision - HSA & Flexible Spending Plan Options - Paid Time Off (3 weeks upon hire) - 401k - Retirement Savings Plan - Uniform Allowance - Veterinary Service Benefits - CE Allowance - Company Paid Life Insurance - Short & Long- Term Disability Options
- Onsite Veterinary Social Worker available to employees & clients
- Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
- Referral Bonuses
- Being a part of a team of elite professionals who prioritize the needs of their patients
- Welcome our clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding WVRC services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, for example
- Support team to reach common goals
- Ability to recognize and seek guidance in all client-related cases where protocol does not apply
- Third Shift Client Care Specialist hours - 10pm-7am& will include every other weekend and a holiday rotation
- Excellent interpersonal skills and able to develop and maintain positive working relationships with others
- Have a fundamental knowledge of windows based computer programs
- Proven effective communication and the ability to multitask and prioritize
- Willing and able to provide exceptional customer service
- A motivated and dedicated individual who is self- motivated to provide exceptional service
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Salary : $16 - $20