What are the responsibilities and job description for the Patient Representative position at Excelsia Injury Care?
About Us
At Excelsia Injury Care, we provide management services unto a host of healthcare companies throughout Maryland, Delaware, Virginia and Pennsylvania who furnish high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries. The healthcare companies we counsel and service offer an extensive slate of office-based diagnostic, surgical and rehabilitation services, provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker’s compensation cases, in particular, and have a proven track record of returning patients to their pre-injury level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all of our collective employees, and communities.
What You'll Do
- Checking patients in and out
- Confirmation calls
- No-show calls
- Scheduling
- Scanning and uploading paperwork to the EHR
- Keeping emails up-to-date
- Faxes
- Insurance verifications
- Updating spreadsheets
- Keeping reception area and patient rooms tidy
- Rooming patients
- Assisting the chiropractor with treatments
- Other duties as assigned.
Who You Are
- High school diploma or GED equivalent.
- 6 months of medical experience in an administrative physician office setting.
- Previous computer skills to include data entry, Word, Outlook, etc.
Additional Skills/Competencies
- Ability to handle multiple tasks and responsibilities.
- Basic telephone and computer skills.
- Tact and skill in patient management.
- Excellent communication and organizational skills.
- Basic understanding of medical office procedures.
- Ability to effectively interact with doctors, patients and co-workers.
- Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
Job Types: Full-time, Part-time
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Work setting:
- Clinic
- In-person
- Outpatient
- Rehabilitation center
Application Question(s):
- What is your hourly wage requirement (this can be a range)?
- Have you ever worked for Excelsia Injury Care, Multi-Specialty Health Care /Advanced Medical Management, Injury Care Center or Tri-County Pain Management?
Education:
- High school or equivalent (Required)
Work Location: In person