Field Support Specialist

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

We are currently hiring for a Field Support Specialist to join our team in the Washington, Oregon and Colorado area.

Summary

The Field Support Specialist provides quality care and client satisfaction, while also providing oversite and supervision of home care professionals who serve the clients they oversee. The FSS ensures that caregivers are successfully onboarded, trained and supervised following company policies and procedures as well as assisting the branch with other various needs. The FSS will participate in planning and accomplishing branch and company goals as directed by the Branch Manager and Regional Vice President.

Duties

• Be the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Take phone inquiries from potential clients; provide accurate information about services and fees and gather relevant information for client care/plan.
• Schedule and perform in-home assessments and re-assessments including supervisory visits according to policy and document in client file.
• Write care plans and ensure Caregiver Manager(s) have relevant information to review with assigned caregiver(s) prior to the start of care.
• Update care plan as needed, communicate changes to caregiver(s), route to client for review and signature, and document the same.
• Ensure the best match between caregiver and client and correct certifications for Nurse Delegation, medication training or Home Health.
• Ensure compliance with the care plan and accurate documentation of all care plan tasks.
• Perform caregiver Orientation for all new hires and ensure completion of onboarding tasks prior to working with clients.
• Complete caregiver observation visits and evaluations and document in caregiver file.
• Collaborate with the Caregiver Manager to work towards a balance of caregiver and client needs to ensure smooth operations of the branch while maintaining a culture of growth.
• Actively participate in staff training and operational meetings.
• Adhere to all Geras policies, procedures, and state and federal regulations.

Working conditions

The Field Support Specialist will spend most of their time in an office environment indoors. This will require time spent both at a computer station for office work and standing/walking. An additional percentage of their time will be in a variety of environments in the performance of their objectives.

The usual business hours for this role will be Monday through Friday 8am-5pm, but this role will require occasional evenings and weekends to meet job requirements.

This position will require travel as appropriate to visit branch or HQ operations, approximately 90% of the time.

Physical requirements

Role may require frequent standing, walking, sitting, keyboarding, and driving. Occasional twisting, climbing stairs, stooping, bending, kneeling, or squatting. Seldom works above shoulders, and operation of equipment.

Lifting can range from frequent 10 lbs. or less to seldom lifting of greater than 50 lbs.

Benefits & Perks

• Medical, Dental, Vision and Prescription Insurance options
• 3 weeks of Paid Time Off
• 401k
• 11 Paid Holidays
• Health Savings Account
• Employee Assistance Program
• Leadership Development Program and career growth opportunities

FRHC is an equal opportunity employer.