What are the responsibilities and job description for the Account Manager position at Fire Dog Solutions?
Company Description
Fire Dog is a full-service technology firm dedicated to helping our customers and partners achieve greater productivity and profitability. Our goal is to help our customers extend the functionality of their technology – and fully maximize their investments. In these challenging economic times, ensuring that your IT, WiFi, security, and business solutions produce solid results has never been more critical to the longevity and success of your organization.
From technical support and proactive maintenance to exclusive access to industry-leading best practices, our award-winning Customer Care team is on call and ready to provide the services you need to improve operational efficiency, better serve your customers, and stay competitive.
With FIRE DOG, our work isn’t finished when your initial problems are solved; our relationship has just begun.
Job Description
Our Account Managers work to improve Fire Dog Solutions market position and achieve financial growth. Fire Dog account mangers define long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals and maintains extensive knowledge of current market conditions. Our Account Managers work with our internal team and local strategic partners to increase sales opportunities and thereby maximize revenue in their geographic territories. To achieve this, Account Managers need to find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future. Our Account Managers also help manage existing clients and ensure they stay satisfied and ensure each account has a positive experience.
Primary Responsibilities
o Prospect for potential new clients, convert leads to opportunities, and close deals.
o Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
o Meet potential clients by growing, maintaining, and leveraging your network.
o Identify potential clients, and the decision makers within the client organization.
o Research and build relationships with new clients.
o Set up meetings between client decision makers and present solutions to help them with their business challenges.
o Plan approaches and pitches. Work with senior managers to develop proposals that address client’s needs, concerns, and objectives.
o Participate in pricing the solution/service.
o Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.
o Present an image that mirrors that of the client.
Client Retention
o Present new products and services and enhance existing relationships.
o Work with technical staff and other internal colleagues to meet customer needs.
o Arrange and participate in internal and external client debriefs.
Business Development & Planning
o Attend industry functions such as association events and conferences, and provide feedback and information on market and creative trends.
o Present to and consult with senior level management on business trends with a view to developing new services, products, and distribution channels.
o Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
o Submit weekly progress reports and ensure data is accurate.
o Ensure that data is accurately entered and managed within the company’s CRM.
o Track and record activity on accounts and help to close deals to meet target goals.
Qualifications
Education
Account Managers should have a bachelor’s degree or equivalent experience in Sales and Marketing.
Additional Information
Other Skills and Qualifications
Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.