What are the responsibilities and job description for the Deposit Operations Representative (Recovery Specialist) position at FIRST FIDELITY BANK?
Job Details
Description
SUMMARY
Performs various duties in Deposit Operations. Provide operational support to bank personnel by listening, collecting information and providing solutions in a positive, courteous and professional manner. Knowledge and familiarity of the products and services provided by the bank is required. Duties include, but are not limited to, stop payment review, processing deposit account charge-offs, performing deposit account maintenance, , processing garnishments and levies, enacting holds, remitting IOLTA information, backup on proof suspense GL outages, proof over/short credit adjustments, insufficient item processing, completing research or subpoena requests, responding timely to Medicare/SS gov’t requests, assists with the corporate outgoing mail.
PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing duties and responsibilities that are required for this job. Duties and responsibilities may change with short notice.
- Represents oneself and the bank in a positive, friendly, courteous, and professional manner.
- Provides prompt, efficient, and accurate service to bank personnel requests, inquiries, or problems concerning operations provided by the bank via phone, email or Sales Force cases.
- Updates charged-off accounts database and prepares reporting to appropriate collection agencies, 3rd parties, and bank personnel
- Monitors weekly charge-off review responses and identify accounts to be charged off
- Processes charge-off recoveries received daily
- Ensures proper handling and remittance of general garnishments and levies (including DHS/Child Support)
- Reviews stop hits/suspects to ensure proper return handling
- Reviews teller holds to ensure compliance with federal regulations
- Handles monthly reporting and remittance to state bar associations for IOLTA accounts
- Backs up proof suspense GL outages and proof over/short credit adjustments
- Backs up insufficient item processing
- Assists with the branch mailbags and processing any corporate outgoing mail
- Performs other related duties as assigned
- Regular and reliable attendance at work is an essential function of the job
Qualifications
EXPERIENCE REQUIREMENTS:
- 1 years of work experience in a professional working environment; banking experience preferred
EDUCATION REQUIREMENTS:
- High school degree required
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):
- Good interpersonal and telephone skills,
- Ability to handle multiple and varied duties in an organized and efficient manner.
- Strong communication skills.
- Strong problem solving skills.
- Ability to review and process detail information.
- Personality traits best suited for this position are: Friendly, outgoing, likes serving and assisting other people, stays poised under pressure, likes being around people and working as a team player, looks for solutions, not problems.
ADDITIONAL INFORMATION
SUPERVISORY RESPONSIBILITY: None
PHYSICAL REQUIREMENTS:
While performing the duties of this Job, the employee is required to:
- Work in a normal office environment.
- Constantly talk or hear.
- Constantly sit for long durations.
- Frequently use hands to finger, handle, feel, push and pull.
- Frequently handle repetitive motion (sustained movements of the wrists, hands and/or fingers).
- Frequently stand, walk and reach with hands and arms.
- Occasionally climb, balance, stoop, kneel, crouch, or crawl.
- Frequently lift and/or move up to 20 pounds, and occasionally up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
EOE Disability/Vet
