What are the responsibilities and job description for the Deposit Operations Specialist I - Card Services position at First United Bank?
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The Position
Job Title
Deposit Operations Specialist I - Card Services
Job Description
SUMMARY
This position is responsible for providing exceptional customer service to bank customers as
well as representatives at the Community Banks in regards to card issuance, card maintenance
and cardholder disputes.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
- Process and investigate debit card disputes in accordance to REG E and VISA
- regulations.
- Provide support to Community Banks for card related requests and research via Salesforce cases and phone support.
- Perform card maintenance such as status changes, limit changes, VISA Account Updater changes and travel notes.
- Assist with fraud block inquiries and removals.
- Process card file to vendor for card issuance via mail.
- Monitor and fulfill instant issue card stock orders for Community Banks.
- Monitor and fulfill gift card stock orders for Community Banks.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Completes various card related reports and logs as assigned
- Watch for possible debit card fraud trends and report to management
- Completes all required compliance exams on a yearly basis
- Adherence to all First United Policies and Procedures
- Other duties as assigned by manager
Education and Work Experience
- High school diploma or GED required
- Two years banking experience required
- Two years customer service required
- Knowledge of financial institution policies and procedures preferred
- Knowledge of debit card processing preferred
Technical/Functional Competencies
- Superior customer service skills required and ability to work well with customer and employees by all means of communication, including written, verbal and non-verbal
- Basic mathematics to solve problems
- Demonstrates good judgment
- Proficient in the use of the internet and Microsoft products: Word, Excel, Outlook and OneNote.
- Demonstrates dependability through good attendance and adherence to timelines and schedules
- Ability to manage time effectively and work independently, without close supervision
- Ability to effectively read, write, and verbally communicate with customers and coworkers
- Good understanding of bank operations, products and services required
- Willingness to accept additional responsibilities
- Takes initiative in the completion of products
NOTE: This job description is not intended to be all-inclusive. Employee may perform other
related duties as assigned by supervisor to meet the ongoing needs of the organization.
All Locations:
Durant-Corporate
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at
HR@firstunitedbank.com
for assistance.
First United Bank is an Equal opportunity employer. This company considers candidates regardless of race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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