What are the responsibilities and job description for the Help Desk Technician position at FIRST STATE BANK?
Job Details
Job Location: First State Bank Corporate - Gainesville, TX
Position Type: Full Time
Salary Range: Undisclosed
Job Category: Information Technology
Primary functions will include:
- Primary contact for all employee support calls.
- Handle first-line troubleshooting to understand employee problems.
- Attempt to resolve or adequately diagnose problem.
- Create Service Desk tickets and document updates for each call.
- Escalate complex problems to the next level of support as required by documented procedures.
- Respond to employee calls, e-mails, and other requests for technical support.
- Show sensitivity to callers' needs and situations.
- Communicate efficiently and effectively with employees.
- Actively use and update the service desk knowledge base to resolve issues.
- Keep a clean and neat Appearance for a professional environment.
- Ability to lift 50 pounds.
- Strong organizational and communication skills.
Knowledge, Skills & Abilities:
- Adequate experience as a help desk technician.
- Working knowledge of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent written and verbal communication skills.
- Strong aptitude for problem solving.
- Working toward or hold a BSc/BA or AS/AA in IT, Computer Science or relevant field.
- Working toward or hold IT related certificates such as CompTIA A and Network .
And other assigned duties.
This job description is subject to change at any time.
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