What are the responsibilities and job description for the ACCESS CONTROL OFFICER position at Fisher Island Community Association?
Essential Functions: To provide a safe environment for residents, guests, visitors, employees and company assets via established procedures and practices. Accurately control access to authorized persons coming onto the island, while maintaining excellent customer service skills.
Responsibilities:
- Maintain established policies and procedures as they pertain to authorized access of persons and vehicles
- Communicate (speak, read, write) clearly in order to assist guests and expedite clearance procedures
- Present a professional attire at all times
- Maintain lines of communication with Clearance Center, Shift Supervisor and Security Management
- Provide excellent customer service to all persons arriving to the terminal
- Coordinate with Island Transportation Department for the safe boarding of vehicles and passengers
- Report and document all complaints, delays, incidents and topics of importance to the senior officer
- Accurately handle and document all packages delivered to the post
- Assist pedestrians with luggage and carry-on bags
- Perform other duties as assigned by management
Education/Other Requirements:
- High School Diploma, or equivalent
- Valid driver license required
- Must possess excellent communication skills
- Ability to speak, read, and write English
Work Experience Required:
2 Years experience in customer service security/safety field
Working Conditions:
Outdoor/public interaction