Customer Service - Inside Sales

We have a great opportunity working for a small business that offers the PERKS of a large corporation with the amenities of the family-owned business. This position requires an energetic candidate with a high level of professionalism and exceptional attention to detail. A positive attitude with the ability to quickly change focus and direction while maintaining an organized work environment. Responsible for customer and vendor interaction as well as related support functions.

Here's a Snapshot Of The Job

Customer Related

• Take daily phone calls and support customer and vendor needs.
• Direct interaction with customers in relation to quoting, order entry process and customer acknowledgements.
• Review and confirm accuracy of purchase orders vs. quote.
• Maintain process of follow up calls to customers after quotes have been sent
• Maintain Job list and due dates.
• Work directly with Shop to maintain on time delivery and customer care.
  
  

Vendor Related

• Enter accurate data for purchasing as requested by engineering and or shop.
• Manage due dates for incoming materials. Vendor calls as needed to assure on time delivery.
• Support material receipt as needed. Confirm and acknowledge accuracy of quantities and sizes of incoming materials.
• Work directly with Shop Supervisor to support material flow.
  
  

DTI Related

• Direct facilitator for ERP system.
• Work directly with President on daily functions.
• Work closely with Accounting Associate by providing necessary documentation and backup to this position.
• Work closely with and support Shop Supervisor.
• Work closely with and support estimators by entering necessary information into software for release to customers.
  
  

Related Duties

• Make customer service a priority.
• Attention to detail, correct documentation to customers and vendors is critical.
• Support Shipping / Receiving.
• Work directly with Shop Supervisor to manage driving schedule.
• Receive incoming phone calls and direct them to the appropriate individuals.
• Greet and direct visitors.
• Sort daily mail. Bills and checks sorted to accounting.
  
  

You might not have ALL of the requirements but perhaps you are a quick study with a CAN-DO attitude. If that's the case - we want to talk with you!! Send your resume to sheboygan@flexstaff.com or you can call our office today at 920-287-3500. Feel free to apply online if you haven't already: www.flexstaff.com

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Education / Related Work Experience Preferred

• Associate Degree or equivalent / Office Assistant / Administrative Professional
• Office experience is required
  
  

Knowledge, Skills And Abilities Preferred

• Proficient in Quick Books.
• Proficient in Excel.
• Proficient in Word.
• Excellent data entry skills.
• Ability to work independently and prioritize tasks.
• Ability to communicate effectively with people both internal and external.
  
  

Working Conditions

• Hours – Typical M-F 7:00am to 3:30pm with additional hours as needed.
• Majority of time spent in office environment, sitting, typing, utilizing computer.
• Occasional Shop time required.