Transit Dispatcher

General Summary:

The Transit Dispatcher provides communication links between Fond du Lac residents and the Transit Drivers instructing them of pick-up and drop off destinations and other duties assigned by the Community Transit Director.

Position Responsibilities:

• Schedule appointments for the Fond du Lac Transit services.
• Answers public inquiries regarding transit services.
• Makes copies of next day’s passenger schedules.
• Coordinates and monitors daily transportation activities via two-way radio, telephone and person to person.
• Verifies transit fares and submits daily deposits.
• Checks and submits drivers log sheets.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Physical Requirements:

• Normal physical requirements.

Position Qualifications:

• High school diploma or GED certification is required.
• Demonstrated success in accepting responsibility and using independent judgment.
• Proper public contact and telephone etiquette.
• Ability to deal with unruly and abusive individuals.
• Excellent communication skills using the telephone, headset, two-way radio, and in person.
• Ability to understand and follow written and oral instructions.
• Ability to dispatch calls to drivers in an efficient manner.
• Ability to operate modern office equipment including a computer and related software.
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.
• Subject to immunization review and submitted proof of required vaccinations.

NATIVE AMERICAN PREFERENCE

PLEASE INCLUDE WITH APPLICATION YOUR CREDENTIALS AND RESUME

APPLY TO: Fond du Lac Human Resources
1720 Big Lake Road
Cloquet, MN 55720
218-878-2653