Director of Operations

The Director of Hospitality is responsible for leading and overseeing all aspects of the firm’s hospitality services to ensure an exceptional experience for clients, attorneys, and staff. This role manages hospitality-related operations across multiple office locations, including conference services, guest reception, catering coordination, office services, and events. The Director will develop service standards, manage vendor relationships, and promote a culture of service excellence that aligns with the firm's high standards of professionalism and discretion.

Key Responsibilities:

• Strategic Leadership:
• Develop and implement a firmwide hospitality strategy to enhance the client and employee experience.
• Define and maintain hospitality service standards and best practices.
• Collaborate with senior leadership on hospitality initiatives that support firm culture and client service goals.
• Team & Vendor Management:
• Lead and manage a team of hospitality professionals including reception, conference services, catering coordinators, and office services personnel.
• Provide ongoing training, coaching, and performance management to ensure a high-performing, service-oriented team.
• Oversee relationships with third-party hospitality vendors (catering, concierge, cleaning, AV, etc.), ensuring service level agreements are met.
• Client and Conference Services:
• Ensure seamless execution of client visits, meetings, and events including room reservations, catering, technology needs, and overall ambiance.
• Develop procedures to ensure all conference and meeting rooms are properly maintained, equipped, and ready for use.
• Serve as point of contact for VIP guests and high-profile internal events.
• Operations & Budgeting:
• Monitor hospitality-related budgets, identify cost-saving opportunities, and ensure efficient resource allocation.
• Analyze service trends and feedback to improve operations and client satisfaction.
• Partner with facilities, IT, and administrative teams to ensure hospitality initiatives are aligned and integrated.
• Culture & Brand Representation:
• Foster a warm, polished, and welcoming office environment consistent with the firm’s brand and values.
• Champion diversity, equity, and inclusion in hospitality services.
• Ensure all hospitality touchpoints reflect the highest standards of discretion, professionalism, and confidentiality.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field; advanced degree or certifications a plus.
• Minimum of 7–10 years of experience in hospitality leadership, ideally within a professional services or legal environment.
• Demonstrated ability to lead teams, manage complex logistics, and deliver white-glove service.
• Exceptional interpersonal and communication skills.
• Strong organizational, problem-solving, and budgeting abilities.
• High level of discretion and professionalism.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.