What are the responsibilities and job description for the Social Worker I A&T (After hours/On call) position at Franklin County (NC)?
The primary purpose of this position is to serve the Child Protective Services team as a full-time social worker after hours/on-call social worker. This position is directly supervised by a Child Protective Services Supervisor but must have the ability to relate and communicate with other supervisors in Child Welfare, as well as Adult Protective Service matters, for crisis intervention matters and on-call consultation. This position will be responsible for the intake process after hours which is comprised of receiving information alleging that an adult or child may be abused (physical, sexual, and/or emotional), neglected, exploited and/or dependent. The after-hours/on call worker will make diligent, thorough and systematic exploration and analysis of the information provided and discuss such information immediately with the on-call supervisor in determining if a protective services report will be accepted by the department. When necessary, the after-hours worker will discuss other appropriate agencies and community resources with the reporter and direct them towards those entities. The after-hours worker will be responsible for completion of the intake referral and submitting the referral to the on-call supervisor no later than 8:00 am the following day. In addition, the after-hours worker will be responsible for initiating reports that are accepted as an immediate response or need to be initiated during the time of which they are on call and developing appropriate safety plans to ensure the safety of the child(ren) or adult. The after-hours social worker may also be responsible for the initiation of reports that could not be completed during the day, making follow-up visits, and completing requests from other Counties during the time frame in which they are working.
Child Protective Services Intake, Assessment/investigation, Crisis Intervention, Requests for Assistance - 80%
Intake: The worker will receive referrals of suspicion of child/adult abuse, neglect, dependency, or exploitation and discuss with the on-call supervisor to determine the need for a protective services assessment or other intervention, if the report meets the NC legal definition for abuse, neglect, dependency or exploitation. Worker could also receive general calls for assistance that would require them to consult with the on-call supervisor and determine the best course of action.
Investigation/Assessment: The worker will use the Multiple Response system and will conduct a family or investigative assessment to determine if the family needs protective services to ensure the safety of the child(ren). The process involves reviewing agency records to be informed of family history, interviewing parents, children, and collaterals to complete safety assessments to ensure the safety of the children from present or future risk of harm. The work involves visits to the homes of families, schools, medical and mental facilities, Correctional facilities, and other agencies. The worker will involve law enforcement when investigating cases of physical and sexual abuse, or at other times when deemed necessary. When safety concerns are discovered, safety plans will be developed with the family to ensure the safety of the children. The worker will refer parents to community service agencies to address identified needs. The worker will follow standards outlined in Volume I. Chapter VIII of the Children's Services Manual. The worker will maintain accurate documentation according to county, state and federal policies and have the documentation available by 8:00 am the following morning for review by the supervisor. The on-call worker may have to initiate cases for IA&T workers who have made diligent efforts to contact a client and were unsuccessful, given the approval of the supervisors.
Crisis Intervention: Decisions are often made under stressful and sometimes high-risk conditions. This requires a highly skilled worker who has a thorough knowledge of CPS policy, state and federal laws and agency expectations. Court action is necessary when a child is found to be at imminent risk of harm. The social worker will attempt to convene a Child and Family Team meeting to address the immediate safety concerns and help the family consider alternative care options for the children. Depending on the emergent nature of the case, the worker will either work with legal staff to file a juvenile petition or assume non-secure custody. Placement options will be explored with a focus on the least restrictive environment. The worker will prepare the family and children for the legal process and separation if necessary. The on-call worker will also be responsible for testifying in Court as needed regarding information learned during their initiation and involvement with the case. At other times, on-call workers may have to connect families in crisis with appropriate resources to alleviate the crisis situation. Resources may include medical or mental health providers, court personnel, law enforcement, domestic violence advocates, other social workers, etc. This process involves making thorough and detailed assessments of information received, providing feedback/guidance to the client, issuing county orders for emergency food, and medications as well as making referrals to other agencies when appropriate. Responsible for responding to emergencies in licensed foster homes may be needed as well.
Requests for Assistance: Completion of a request for assistance from other counties that involve children, parents, or caregivers found in the county and have an open case in the requesting county. Duties could involve investigating/assessing homes, interviewing individuals, and completing requested paperwork, kinship assessments or safety plans that will be sent to the county requesting assistance.
Documentation - 10%
Maintaining case records in accordance with the state and local policy, including case narratives, court summaries, safety assessments, correspondence, eligibility information, statistical reports and all forms of documentation required by the NC Division of Health and Human Services and the North Carolina General Statutes. All documentation specific to on call activities/duties will be submitted to the On Call Supervisor by 8:00 am the next workday. Documentation involving Child Welfare cases will be completed in the state Child Welfare Information System until the implementation of the new PATH NC system.
Staff Development - 5%
Participating in supervisory conferences, staffing, training, and workshops.
Additional duties - 5%
The social worker is occasionally required to speak at meetings as requested by community agencies and organizations regarding signs of child maltreatment and on mandatory reporting laws.
The worker will also participate in agency efforts regarding child abuse awareness.
Obtain at least twenty-four hours of continuing education annually after initial on boarding and required state training before assuming case responsibility.
Serve as an information and referral source for all areas of agency and refers clients to appropriate resources internally and in the community, providing hours of operation. Worker may also make arrangements for emergency food, medication or lodging in emergency situations when the department is closed.
Employee will participate in disaster related training and programs as needed.
Other duties as required.
Employee will be expected to work in emergency shelters and/or perform related disaster tasks and perform other reasonable tasks requested by their immediate supervisor.
In all duties outlined above, work is completed in the field or at the Franklin County Department of Social Services. This includes all forms of documentation required by the North Carolina Division of Health and Human Services, North Carolina General Statutes, and Franklin County Department of Social Services.
Work Schedule
Employee serves "on-call duty" after work hours on weeknights. Coverage on weekends and holidays is done on a rotational basis by the Child Protective Service Social Workers. Employee will work the scheduled work week, from Monday through Friday. Employee will report to work on Monday at 4pm and work regularly scheduled hours from 4:00 pm to ll:00 pm. After hours coverage begins at 5:00 pm and lasts until 8:00 am the following day. Weekend on call coverage will be rotated by the daytime CPS Social Workers and will begin at 11:00 pm on Friday and last until 8:00 am on Monday. Employee is expected to flex their weekly time worked, as to not receive comp time, except in extraordinary circumstances. This may require employee to come in later than 4:00 pm some days, if they worked late the previous night. Holiday coverage will be divided among all CPS SW IA/T workers. Employee will not be required to cover Christmas and Thanksgiving the same year, those holiday weeks will rotate each year.
The schedule will require the after-hours employee to be available during their scheduled days for court appearances, required meetings, and special assignments.
The after-hours/on call worker must have an extremely high level of autonomous functioning; most client assessments, problem solving, service planning and record keeping are performed independently and through consultation with the after-hours supervisor.
Master's degree from an accredited School of Social Work and one year of social work experience; or a bachelor's degree from an accredited school of social work and two years of social work or counseling experience; or Master's degree in a counseling field and two years of social work or counseling experience; or a four-year degree in a human services field or related curriculum and three years of social work or counseling experience; or graduation from a four-year college or university and four years of experience in rehabilitation counseling, pastoral counseling or a related human service field providing experience in the techniques of casework, group work, or community organization; or an equivalent combination of training and experience.
One year of work experience can be credited for the completion of the social work collaborative.
Prefer current training in NC Child Welfare policy; Prefer knowledge and experience in Child Protective Services, and juvenile court processes.
Requires exceptional verbal and writing skills.Must possess a valid North Carolina driver's license upon hire.
Minimum North Carolina automobile liability insurance.
Access to a vehicle.
Child Protective Services Intake, Assessment/investigation, Crisis Intervention, Requests for Assistance - 80%
Intake: The worker will receive referrals of suspicion of child/adult abuse, neglect, dependency, or exploitation and discuss with the on-call supervisor to determine the need for a protective services assessment or other intervention, if the report meets the NC legal definition for abuse, neglect, dependency or exploitation. Worker could also receive general calls for assistance that would require them to consult with the on-call supervisor and determine the best course of action.
Investigation/Assessment: The worker will use the Multiple Response system and will conduct a family or investigative assessment to determine if the family needs protective services to ensure the safety of the child(ren). The process involves reviewing agency records to be informed of family history, interviewing parents, children, and collaterals to complete safety assessments to ensure the safety of the children from present or future risk of harm. The work involves visits to the homes of families, schools, medical and mental facilities, Correctional facilities, and other agencies. The worker will involve law enforcement when investigating cases of physical and sexual abuse, or at other times when deemed necessary. When safety concerns are discovered, safety plans will be developed with the family to ensure the safety of the children. The worker will refer parents to community service agencies to address identified needs. The worker will follow standards outlined in Volume I. Chapter VIII of the Children's Services Manual. The worker will maintain accurate documentation according to county, state and federal policies and have the documentation available by 8:00 am the following morning for review by the supervisor. The on-call worker may have to initiate cases for IA&T workers who have made diligent efforts to contact a client and were unsuccessful, given the approval of the supervisors.
Crisis Intervention: Decisions are often made under stressful and sometimes high-risk conditions. This requires a highly skilled worker who has a thorough knowledge of CPS policy, state and federal laws and agency expectations. Court action is necessary when a child is found to be at imminent risk of harm. The social worker will attempt to convene a Child and Family Team meeting to address the immediate safety concerns and help the family consider alternative care options for the children. Depending on the emergent nature of the case, the worker will either work with legal staff to file a juvenile petition or assume non-secure custody. Placement options will be explored with a focus on the least restrictive environment. The worker will prepare the family and children for the legal process and separation if necessary. The on-call worker will also be responsible for testifying in Court as needed regarding information learned during their initiation and involvement with the case. At other times, on-call workers may have to connect families in crisis with appropriate resources to alleviate the crisis situation. Resources may include medical or mental health providers, court personnel, law enforcement, domestic violence advocates, other social workers, etc. This process involves making thorough and detailed assessments of information received, providing feedback/guidance to the client, issuing county orders for emergency food, and medications as well as making referrals to other agencies when appropriate. Responsible for responding to emergencies in licensed foster homes may be needed as well.
Requests for Assistance: Completion of a request for assistance from other counties that involve children, parents, or caregivers found in the county and have an open case in the requesting county. Duties could involve investigating/assessing homes, interviewing individuals, and completing requested paperwork, kinship assessments or safety plans that will be sent to the county requesting assistance.
Documentation - 10%
Maintaining case records in accordance with the state and local policy, including case narratives, court summaries, safety assessments, correspondence, eligibility information, statistical reports and all forms of documentation required by the NC Division of Health and Human Services and the North Carolina General Statutes. All documentation specific to on call activities/duties will be submitted to the On Call Supervisor by 8:00 am the next workday. Documentation involving Child Welfare cases will be completed in the state Child Welfare Information System until the implementation of the new PATH NC system.
Staff Development - 5%
Participating in supervisory conferences, staffing, training, and workshops.
Additional duties - 5%
The social worker is occasionally required to speak at meetings as requested by community agencies and organizations regarding signs of child maltreatment and on mandatory reporting laws.
The worker will also participate in agency efforts regarding child abuse awareness.
Obtain at least twenty-four hours of continuing education annually after initial on boarding and required state training before assuming case responsibility.
Serve as an information and referral source for all areas of agency and refers clients to appropriate resources internally and in the community, providing hours of operation. Worker may also make arrangements for emergency food, medication or lodging in emergency situations when the department is closed.
Employee will participate in disaster related training and programs as needed.
Other duties as required.
Employee will be expected to work in emergency shelters and/or perform related disaster tasks and perform other reasonable tasks requested by their immediate supervisor.
In all duties outlined above, work is completed in the field or at the Franklin County Department of Social Services. This includes all forms of documentation required by the North Carolina Division of Health and Human Services, North Carolina General Statutes, and Franklin County Department of Social Services.
Work Schedule
Employee serves "on-call duty" after work hours on weeknights. Coverage on weekends and holidays is done on a rotational basis by the Child Protective Service Social Workers. Employee will work the scheduled work week, from Monday through Friday. Employee will report to work on Monday at 4pm and work regularly scheduled hours from 4:00 pm to ll:00 pm. After hours coverage begins at 5:00 pm and lasts until 8:00 am the following day. Weekend on call coverage will be rotated by the daytime CPS Social Workers and will begin at 11:00 pm on Friday and last until 8:00 am on Monday. Employee is expected to flex their weekly time worked, as to not receive comp time, except in extraordinary circumstances. This may require employee to come in later than 4:00 pm some days, if they worked late the previous night. Holiday coverage will be divided among all CPS SW IA/T workers. Employee will not be required to cover Christmas and Thanksgiving the same year, those holiday weeks will rotate each year.
The schedule will require the after-hours employee to be available during their scheduled days for court appearances, required meetings, and special assignments.
The after-hours/on call worker must have an extremely high level of autonomous functioning; most client assessments, problem solving, service planning and record keeping are performed independently and through consultation with the after-hours supervisor.
Master's degree from an accredited School of Social Work and one year of social work experience; or a bachelor's degree from an accredited school of social work and two years of social work or counseling experience; or Master's degree in a counseling field and two years of social work or counseling experience; or a four-year degree in a human services field or related curriculum and three years of social work or counseling experience; or graduation from a four-year college or university and four years of experience in rehabilitation counseling, pastoral counseling or a related human service field providing experience in the techniques of casework, group work, or community organization; or an equivalent combination of training and experience.
One year of work experience can be credited for the completion of the social work collaborative.
Prefer current training in NC Child Welfare policy; Prefer knowledge and experience in Child Protective Services, and juvenile court processes.
Requires exceptional verbal and writing skills.Must possess a valid North Carolina driver's license upon hire.
Minimum North Carolina automobile liability insurance.
Access to a vehicle.
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