What are the responsibilities and job description for the Treatment Coordinator position at Gen4 Dental?
Company Description
We are a team of patient-centered professionals whose standard of care consistently exceeds our patient’s and referring doctor’s expectations for Periodontal, Implant and Esthetic treatment. Our focus is on continual personal and team development to enable us to provide the best healthcare experience for our patients. We’re a multispecialty practice - that means we can treat a wide range of dental health concerns under one roof! This provides our patients with consistent care from a team they come to know and trust, and eliminates the need to visit multiple offices, having to explain your treatment needs from scratch each time. At Mid-Peninsula Dental Specialists, we also believe in using the right tools for the job, and we stay on top of developments in dental technology. We work with the state-of-the-art equipment, scanners, and software. The person that we are looking for is a great communicator, self-motivated, reliable, friendly, and possesses excellent people skills with a great attitude.
To learn more about our office, check out our website here: www.midpendental.com
Job Description
Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:
Work Life Balance
3 Weeks Collective Paid Time Off & 8 Paid Holidays
Paid Parental Leave
Medical/Vision/Dental Benefits
401k Match
Professional Growth and Career Advancement Opportunities
Key Responsibilities
Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
Act as a liaison or case manager between the practice and the patient.
Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
Collect payments and copays.
Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
Ensure that patients with outstanding balances are informed of the practice’s financial policy.
Schedule new patients within two to four days of their initial call.
Ensure that all patient records are current and accurate.
Qualifications
Customer service/sales experience
Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.