Racing Ambassador

Description

General Definition:

• Responsible for providing customers with racing information.

Essential Job Functions:     

• Basic knowledge of horse racing related information required.
• Basic computer skills required for those with LSP Bet and/or SmartButton access.
• Dependability and good attendance required.
• Ability to meet company standards of performance and safety.
• Ability to follow company policies and procedures.
• May be required to work evenings, weekends and holidays as scheduled.
• Other duties as assigned.

Qualifications

Education:

•  High school diploma or GED, or 2 year related experience and/or training; or combination

Knowledge, Skills and Abilities:

• Knowledge of horseracing and/or pari-mutuel wagering helpful.
• 2 years of customer service experience required. 
• Ability to intercede in customer/team members disputes in a professional, ethical manner. 
• Bilingual skills helpful.
• Able to perform each essential duty satisfactorily.
• Basic math and cash handling skills.
• Excellent oral communication skills required, including problem-solving and conflict resolution.
• Ability to interact positively with employees and the general public.
• Ability to enter racing details in terminal quickly and accurately.
• Ability to work with minimum supervision
• Ability to prioritize, multi task and be flexible.
• Ability to work as part of a team; work with interruptions; and work with detailed information/data

Training:       

• 2 year related experience and/or training; or combination

Licenses/Certifications/Other:

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
• Texas Racing Commission License (TXRC)

Physical Requirements: 

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:
  • Sedentary to medium workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 20lbs or exert occasionally over 50lbs
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will use office equipment
  • Driving motor vehicles as needed
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy machinery
• Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure in close proximity to horses