Provisioning Specialist

Provisioning Specialist role has a strong focus on activation and provisioning of various data and voice services. The candidate should have 3-5 years’ experience in a processing and/or service delivery environment. Professionals with data and/or voice provisioning experience in the telecommunications industry would be ideal. The candidate will analyze service orders to determine any circuit requirements and priorities. This individual will be utilizing our proprietary databases and provisioning systems to review, make changes, and provision service orders timely and accurately for our customers. Among the types of services this individual will provision are data circuits, voice, VoIP, static IPs, and SIP.

Essential Job Functions:

• Ability to ascertain service order requirements and initiate appropriate provisioning activity for installation, disconnection, augmentation, and migration of essential data and voice services
• Answer a tech line to assist with service order provisioning
• Working side by side with assigners, porting specialists, implementation specialists, and operations techs
• Maintaining goals as set by Department Manager
• Ability to follow business procedures and practices
• Ensure high quality of all circuit provisioning
• Support the management of service level agreements (SLAs) and assessment of key performance metrics (KPIs)
• Participate in the creation and maintenance of support documentation for the Advanced Services and Provisioning team
• Provision voice and data services in switches/applications such as Metaswitch, DMS-10, GDMS, Adtran AOE, AMS, OES, and APMax
• Effectively collaborate with internal teams to resolve order/record discrepancies and other work-flow disruptions

Essential Knowledge, Skills, and Abilities:

These skills are required to be able to perform the job at time of hire.

• Highly effective communication, organizational, and time management skills

• Strong analytical and problem-solving skills
• Highly motivated, energetic, self-starter
• Availability to work overtime as required
• Customer Centric mentality

• Proficient with Microsoft Office products, Word, Excel, Outlook

• Demonstrate independent, sound decision-making skills

Desired Knowledge, Skills, and Abilities:

These skills are desired at time of hire or will need to be learned and developed.

• Working knowledge of provisioning system(s) and applicable workflow(s)
• Call center exposure

Education and Experience:

Education: 2-year degree required, 4-year degree preferred

Experience: 3-5 Years Telecommunications background with some level of provisioning or service delivery experience

Job Type: Full-time

Pay: $19.72 - $22.12 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Telecommunication: 3 years (Preferred)
• Provisioning data circuits, voice, VoIP, static IPs, SIP: 3 years (Preferred)
• Strong analytical and problem-solving skills: 3 years (Preferred)
• Workflow: 3 years (Preferred)

Work Location: One location