What are the responsibilities and job description for the Support Specialist Managed Voice position at Gordon Flesch Company?
Job Purpose The purpose of the Support Specialist Managed Voice is to support our VoIP prospects and customers This position will be a combination of providing support and providing guidance to ensure our customers have the best experience possible using our VoIP solution Responsibilities Provide technical support for VoIP systems including troubleshooting and resolving issues related to voice quality call routing and system configuration Monitor VoIP system performance by conducting network testing Conduct assessments to determine customer environment suitability for VoIP deployment Connect PA systems to our VoIP solution for customers and integrate with other network devicesAssist customers with a wide range of VoIP related inquiries such as device setup feature usage and network connectivity Diagnose and resolve technical issues escalating issues to a higher level of support as needed Manage and resolve tickets in a timely mannerDocument incident resolution processes to improve future support effortsCommunicate technical information clearly and concisely to clients with varying levels of technical expertise Miscellaneous job duties as assigned Requirements High school diploma or equivalentAbility to provide effective remote customer support via telephone email Teams etcExcellent written and verbal communication skillsFunctional use of Microsoft Office applications including Word Excel and OutlookAbility to lift and carry or otherwise move 20lbs Ability to multitask and prioritize effectivelyAbility to work under pressure and tight timelinesValid drivers license and appropriate auto insurance as dictated by state requirementsAccess to reliable transportationPrefered Qualifications Prior support desk experiencePrior VoIP experiencePrior Telephony experience
Bilingual Sales Support Specialist
Valley Cooperative Association -
Greenville, WI
