MASSAGE THERAPIST

Position Overview:

Glacial Waters Spa at Grand View Lodge is looking for a talented and experienced Massage Therapist to join our team. In this role, you will provide exceptional therapeutic massage services, helping our guests relax and address their specific needs. By closely collaborating with guests to understand their preferences, you will tailor your services to ensure a memorable and enjoyable experience during their stay.

About Cote Family Companies: www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities.  Our camps provide transformational memories that our attendees carry with them forever.   The Cote Family has invested in its current ventures and is poised for further growth.   

COTECares

CoteCares is our “Way of Life”.  We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team.  CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special.  Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.  

Career Pathing:

This role is a key position in our operational excellence delivery goals.  The role may advance into a supervisor level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope.  The successful person will be an advocate of our mission, values, and brand from a Spa level.    

Duties & Responsibilities: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure compliance with state licensing requirements and maintain high standards of safety and cleanliness.
• Guarantee guest satisfaction by adhering to cleaning protocols set by the Resort and the State of Minnesota.
• Communicate maintenance needs to the Massage Spa Services Manager and Spa Director.
• Participate in team meetings and training sessions.
• Provide services with professionalism, prioritizing guests’ needs and exceeding their expectations.
• Follow established massage treatment protocols and assist in developing new services and product recommendations.
• Perform additional duties as assigned.

Job Requirements:

• This position requires availability to work weekends and holidays as needed to accommodate guest schedules and ensure exceptional service.
• Ability to multitask and manage various initiatives simultaneously.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Self-motivated and results-driven, with a focus on achieving business goals.
• Flexibility in work hours and the ability to meet deadlines.
• Capability to lift over 80 pounds occasionally and stand or walk for 4-5 hours at a time.
• High level of personal and professional integrity.

Education & Experience:

• 1-2 years of guest service experience in a spa, hotel, or similar service-oriented environment preferred.
• Strong product and service knowledge, including retail offerings.
• Excellent listening and communication skills.
• Leadership experience is a plus.
• High school diploma or GED, along with two years of guest service experience, preferably in hospitality.
• Cash-handling experience preferred.