What are the responsibilities and job description for the SPA FRONT DESK position at Grand View Lodge?
Position Overview:
Responsible for providing excellent, memorable guest service to all Spa patrons while maintaining outstanding professionalism that reflects the Company’s commitment to creating memories for its guests, staff and shareholders. Responsible for ensuring Spa remains pristine in terms of cleanliness and presentation.
Duties & Responsibilities:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide the utmost in guest service to all guests visiting facility
- Manage phone activity including providing general knowledge to callers.
- Answer enquiries regarding company services and registration by letter, by telephone and in person.
- Responds to guest inquiries as needed
- Manage walk-in traffic. Smile and greet guests in a welcoming manner.
- Assign treatments to guests, as well as sell items/accessories.
- Provide guests information about services available
- Verify that the correct charges and credits are posted
- Collect payment for charges
- Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
- Follow security and safety standards at all times.
- Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Other duties may be assigned
Job Requirements:
- Strong listener and communicator
- Multi-tasking skills, and ability to share focus on many tasks/initiatives simultaneously
- Self-starter, innovator, results-driven with ability to meet both short and long term business goals
- Ability to manage time well, meet imposed deadlines and ability to work flexible hours
- Proven problem solving skills with ability to maintain composure in stressful situations.
- The position may also require the ability to lift over 80 pounds occasionally.
- This position requires the ability to stand, and, walk, 4 to 5 hours at a time, climb stairs, reach, and bend.
- High degree of professional and personal integrity
Education & Experience
- One (1) to (2) years guest service experience in a Spa, Hotel or similar service-oriented business model preferred
- High school diploma or GED and two years guest service experience preferably in the hospitality industry.
- Previous experience in night audit or account reconciliation helpful
- Cash-handling experience preferred.