Human Services Coordinator

POSITION SUMMARY

The Anti-Violence programs at PAAN represent a continuum of care that includes mentoring, advocacy, mediation, job readiness programming, job training, employment assistance, parenting and facilitating enrolment in treatment. We currently operate two primary programs:

The Community Crisis Intervention Program (CCIP) emphasizes intervening on behalf of the community and has no age parameters. This concept is based on the work of PAAN's predecessor, the Philadelphia’s Crisis Intervention Network. This nationally recognized agency, founded in the mid-1970s by James Mills and Bennie Swans, effectively addressed gang violence, drug abuse and drug trafficking and was credited with dramatically decreasing gang-related deaths in Philadelphia for over a decade. CCIP aims to replicate Crisis Intervention Network's approach to combat today's community violence. CCIP combats violence by intervening where the violence is most prevalent. We use credible messengers who are products of Philadelphia's most violent neighborhoods as outreach workers to foster meaningful relationships with would be perpetrators as well as law abiding residents. CCIP works to provide those involved in criminal activities with positive alternatives.

The Human Services Department (HSD) is headed by a director and includes 3 Case Managers, 2 Human Services Coordinators and a Career/Employment Specialist. This department addresses the special needs of CCIP referrals. The staff work to develop and facilitate the effective/consistent utilization of resources while supplementing the support provided by our CCIP Advocates.

This Human Services Coordinator (HSC) will assist in identifying the presence of physical or mental health impairments, substance abuse issues, homelessness, educational, family and other social history patterns that impact the individual’s behavior and development.

The HSC will be responsible for developing a network of partners along with a social service resource manual which the agency can utilize to best service communities. HSC will have established office hours to meet with individuals on an as needed basis. This position will act as a resource to The Community Crisis Intervention Program (CCIP).

This position reports directly to PAAN’s Director of Human Services

PRIMARY RESPONSIBILITIES:

• Serve as a collaborative member of the management team: Supervise case managers on the appropriate approach to the cases; maintain regular and timely communications with coordinators and other members of the management team; provide support to the case managers and their clients; and identify and advocate for appropriate options for the client and or their families.
• Develop, plan and oversee workshops and presentations for the purpose of providing information regarding community-based programs, and other positive program opportunities/services to youth on the quarterly basis.
• Develop and prepare a community resource book by geographic area in order to identify and ensure utilization of community-based organizations that positively support areas of concern (i.e. educational programs, drug and alcohol programs, parenting/SNAP programs, mental health and counseling programs, homelessness, etc.)
• Collect social and family history information through interviews and review of documentary materials, including highly sensitive and confidential information, to identify psychosocial influences and patterns in the client’s development and behavior including, but not limited to, socio/cultural/economic status and behavioral health issues
• Maintain accurate and confidential records for each person participating in programs
• Develop and manage data base for individuals who actively enrolled/have participated in and completed educational, and other positive programs that improve their quality of life
• Meet with individuals during established office hours, and properly document these meetings
• Provides one-on-one and team support to direct service workers on case management and documentation/development (training)
• Other task as required by the Director of Human Services

EDUCATION AND QUALIFICATIONS:

• A Master’s Degree in Social Work (MSW), Psychology, Counselling or related field or equivalent experience is required.
• Minimum of 2-5 years’ experience in social work dealing directly with underserved populations and communities.
• Must possess excellent leadership, problem solving and analytical thinking skills;
• Must have strong interpersonal and teamwork skills, and can work independently with minimum supervision.
• Must possess excellent networking/ relationship building skills
• Must be detail-oriented, and possess excellent writing, speaking, facilitation, coaching and computer skills.
• Must obtain a Criminal Background, Childline, and FBI Clearances.
• Must be proficient in Microsoft Office products (Excel, Word, etc.) and database experience.