What are the responsibilities and job description for the Customer Service Representative position at Guarantee Trust Life Insurance Group?
Guarantee Trust Life Insurance Company is a longstanding leader in life and accident & health (A&H) insurance. In business since 1936, Guarantee Trust Life Insurance Company was founded on the two fundamental principles of quality products and excellence in customer service.
We are looking for talented individuals who are diligent, dedicated, customerfocused, and want to build longlasting relationships. Our company culture creates an environment where you feel a sense of belonging and appreciation. You are more than just a number at GTL. Find out how we can bring value to your next career! We offer a hybrid schedule with up to two days remote per week, plus halfdays every Friday!
We are currently seeking a detailed and peopleoriented individual for a Customer Service Representative opportunity!
The Customer Service Representative handles incoming calls from policyholders, insurance agents and providers. They provide information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible. This person provides this information by the use of various internal systems. Our goal is to make every caller feel they have made the right choice in selecting GTL to service all of their insurance needs.
- Customer Service experience, call center preferred
- High school diploma or equivalent, 1-2 years of college preferred
- Able to work independently and within a team
- Excellent organizational and communication skills
- High level of attention to detail plus ability to navigate within multiple systems
- Experience with Microsoft Office Word Bilingual – Spanish a plus
Please learn more about Guarantee Trust Life by visiting our website: www.gtlic.com.
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