REPAIR PROGRAM MANAGER

The Repair Program Manager (RPM) is a mission-critical, full-time role responsible for ensuring eligible homeowners in King and Kittitas Counties have access to Habitat’s Repair Program, which includes Critical Home Repair, Minor Home Repair, and CAPABLE (Aging in Place). This position oversees program outreach and qualification of homeowners, and also manages project agreements, loans and funding compliance. Additionally, this position plays a key role in coordinating the CAPABLE program.

The successful RPM not only has knowledge of Fair Housing marketing, applicable lending laws, and experience using public funding, but also embraces a client-centered approach to service and strives to work collaboratively under fluid circumstances. The person in this role should also have a basic understanding of home repair and housing needs, as well as the skills to serve a diverse and vulnerable population.

ESSENTIAL FUNCTIONS:

• Manage outreach, intake, and referral activities, maintaining a strategy that fits program goals and funding obligations as well as community need. Oversee staff who perform outreach functions and collaborate with the Repair Team to build community partnerships. Understand network of repair and human services in King and Kittitas counties in order to cross promote and effectively refer homeowners to other available resources and ensure that both print and online program material is current.
• Qualify applicants and underwrite project loans ensuring applicant’s eligibility for the program and compliance with Fair Housing laws, CFPB regulations and other consumer lending requirements. Match homeowners with available funding and execute appropriate documents accordingly.
• Facilitate CAPABLE workflow, including intake of clients, coordination of Occupational Therapists, and tracking/reporting of data. Ensure program continues to grow into a viable and well-funded element of our Repair Program.
• Track homeowner Sweat Equity, ensuring homeowners, or their proxies, complete the required hours; coordinate educational opportunities as appropriate.
• Maintain accurate records, including electronic and paper files for repair homeowners, as well as tracking key metrics and homeowner narratives that illustrate the impact of the Repair Program. Utilize database and project management programs such as HomeKeeper (Salesforce) and Smartsheet to track information and pull reports.
• Apply strong written and verbal communication skills, both internally between team members and externally with homeowners. Implement strategies to reduce barriers to program access and ensure communication to homeowners and team throughout process is clear and consistent.
• Work with members of Repair Team to review project schedules, grant obligations, and applicant pipeline, as well as create strategies that encourage program growth.
• Other duties as assigned.

While role is office-based and is not responsible for physical completion of repair work, RPM may participate in occasional site visits or group build days on repair projects.

Supervisory Responsibilities:

• This position supervises the Repair Program Coordinator, ensuring RPC is properly trained, tasked, and supported in activities that fulfill the goal of this position.

Minimum Education and Experience

• BA/BS in Social Work, Non-Profit Management, Project Management or Business Finance, or comparable work experience.
• 3 years of experience working in a non-profit organization, preferably in affordable housing. Experience in Home Repair programs or hands-on construction is a plus.
• Have or be willing to secure training in consumer loan origination, at minimum as a Qualified Loan Originator (QLO) and preferably as a state and federally certified Mortgage Loan Originator (MLO).
• Familiarity with public funding requirements, financial literacy and key loan qualification benchmarks such as debt-to-income ratio, credit scoring and housing expense ratio.
• Language Skills: Ability to read, analyze, and interpret common business documents, financial reports, and legal documents. Ability to respond to common inquires or complaints from homeowners, volunteers, agencies, or the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, the public and/or board of directors.
• Math Skills: Ability to calculate figures and amounts such as interest, ratios, percentages, and area.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Strong computer skills, including spreadsheets, word processing, presentations and email. Proficiency with computer usage, especially Microsoft Outlook, SharePoint, Word, Excel, PowerPoint, SmartSheet, and Salesforce.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is required to talk and must be able to read. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus. Extensive keyboarding is required.
• The noise level in the work environment is usually moderate consisting of usual business office sounds including but not limited to computers, printers, telephones, and light foot traffic.
• Occasionally perform light construction work at construction building sites, participating in activities like digging, painting, lifting up to 30lbs, pushing and pulling.

BENEFITS

Benefits package to include generous vacation/sick leave, medical/dental/vision insurance, short/long term disability, life insurance and professional development program.

Habitat for Humanity of Seattle-King County is firmly committed to a policy of equal employment opportunity (EEO) and will provide such opportunities to all qualified persons without regard to race, color, sex, sexual identity, national origin, age, religion, disability, or any other characteristic protected by law.

Statement of Commitment on Diversity, Equity, and Inclusion

At Habitat for Humanity Seattle King County, we build hope for all by tearing down barriers to affordable housing. Our commitment to diversity, equity and inclusion is unwavering.

We have a deep love of humanity and embrace all our differences including race, religion, background or identity.

We act to remove systemic barriers to sustainable, affordable homeownership through advocacy and equity by providing education on housing issues and inequities for public policy makers and eliminating systemic inequities in our policies and practices. We empower our homeowners through education.

We bring people together, leveraging our differences to achieve our mission in our workplaces, building sites, stores, and in our homes.

We build communities where everyone feels a sense of belonging. Our support does not stop when a homeowner receives their keys.

We provide hope by eliminating disparities in home ownership.