VIP Marketing Coordinator

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

Under the direction of our Senior Director - VIP Florida , we are looking for an individual who will perform multiple office activities, playing a vital role supporting the VIP team with all clerical and administrative needs. 

The ideal candidate will:

• Work closely with VIP management and host team in matters relating to assignment of players and proper issuance of complimentaries and ensures team has the most up to date information impacting guests.
• Manage hospitality asset inventory including VIP event tickets, experiences, gifts, etc.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Digital departmental policies and procedures.
• Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed.
• Provide information to callers, including senior management and key external sources which requires a comprehensive knowledge of company policies, practices, and operations.
• Update the VIP team regularly on all areas impacting guests, including promotions, events and concerts.
• Coordinates complimentary process with VIP team and other operating departments.
• Produce reports as requested such as number of attendees to events and performance as affected by event.
• Perform a broad range of administrative details of a highly confidential nature on a regular basis and makes independent decisions for which probable errors could result in unnecessary costs.
• Greet guests and participate in social events and special promotions.
• Maintain calendars for the VIP Leadership, regularly arranging for meetings, conferences, and appointments.
• Arrange hotel, dining, entertainment, and travel accommodations.
• Follow up on all assignments delegated to subordinate managers as to status, expected completion date, etc.
• Promote positive public/employee relations at all times.
• Perform all other related and compatible duties as assigned.

What are we looking for?

• High School diploma or equivalent with one (1) year experience in a similar administrative role or an equivalent combination of education and experience
• One (1) year of related casino experience required along with experience with any other gaming player rating system of at least one (1) year
• Some one who is flexible and has the ability to pivot to different duties or tasks when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• Startup culture backed by a secure, global brand

Roster of uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Salary : $38,600 - $48,800