What are the responsibilities and job description for the Customer Service Executive position at Hexaware Technologies?
Qualifications and Technical Competencies Required
1. Education
Mandatory : Has atleast completed 2 years College Degree.
2. Role Prerequisites :
Fresher
- With at least one (1) year of customer service experience (non-voice / back office) in the BPO industry in Healthcare Domain
- Background in supporting Back Office transactions or Chat / Email is an advantage (but not required) with good communication skills.
- High level of navigation skills and ability to work using multiple computer systems
- Fast learning curve with new technologies, products, processes
- Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours, and / or on a rotational basis; and should also be available to work overtime due to business needs
- Good communication and interpersonal skills
- Patience, empathy, and a unique ability to manage stress
Complete Patient Registrations :
Customer Support Specialist (Hybrid)
Customer Service Manager -
Mount Prospect, IL
