Office Technology Specialist

Law firm located in Los Angeles is seeking an Office Technology Specialist to join the Information Services/ Office Operations team.

Position Responsibilities:

• Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems
• Use User Experience Monitoring application on a daily basis
• Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines
• Assist HR and Facilities with ergonomic equipment setups
• Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices
• Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed
• Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates
• Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to more senior technicians as necessary
• Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes
• Tracks all Change Forms relating to new hires, departures, support and name changes
• Familiar with firm software applications and prepares documents, statistical charts, graphs and spreadsheets as needed
• Coordinate change forms for local office regarding IS functions
• Setup and maintenance of conference room audiovisual equipment
• Meeting setup and support for video conferencing using web-based conferencing system
• Also, will provide on-site technical support for off-site/remote trials or conference
• Troubleshoot and resolve wireless connectivity for internal and external customers
• Provide support for telephone programming and handset maintenance under direction of OTM
• Provide back-up help desk & technical coverage, as needed
• Troubleshoot and coordinate repairs of hardware and software with vendors
• All other duties as assigned or required

Skills and Experience:
Required:

• Available to work overtime, as required
• After orientation, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• 3 years applicable and relevant technical experience
• 1 years experience in data management
• Proficient knowledge of Windows operating systems to include but not limited to Windows 7 and Windows 10
• Working knowledge of MS-Office Suite ranging from 2016 and higher